Application Support Consultant, Front Office Trading Applications

Canadian Imperial Bank of Commerce • New York, NY

21h • Hybrid

About The Position

CIBC is hiring an Application Support Consultant to join its Capital Markets Technology group as part of the Fixed Income Production Support team. The role provides technical and operational expertise to support and deliver services for front-office trading applications, and advises on process improvements. The position uses a hybrid arrangement, with 4–5 days per week onsite and remaining days remote, and is based at 300 Madison Ave, Floor 5, New York, NY.

Requirements

• A minimum of 3–5 years of experience supporting front-office trading applications and working directly with Traders on their questions and inquiries.
• Fixed Income exposure.
• Strong technical troubleshooting skills, including anticipating, recognizing, and resolving technical, software, application, and operational problems, and interpreting server logs.
• Working knowledge of Bloomberg TOMS or Broadway trading systems.
• Expertise navigating a Unix environment and reading basic Python or Shell scripts.
• Ability to write SQL queries for day-to-day troubleshooting and ad hoc reporting.
• Experience using and/or configuring the ITRS real-time monitoring tool.
• A degree in Computer Science or a relevant field.
• Legal eligibility to work at the specified location; a valid work or study permit where applicable.

Responsibilities

• Identify and resolve high- to critically complex production problems affecting supported applications.
• Collaborate with Business Analysts and Developers on bug fixes and new product releases.
• Research and advise on effective and efficient application and technical service delivery.
• Build working relationships with supported business lines and related teams.
• Work with external vendors and technical teams to restore service during outages.
• Perform application validation after regular infrastructure maintenance.
• Communicate effectively and influence decisions and behaviors with internal teams and external vendors.
• Monitor and analyze services, identify improvement opportunities, and recommend solutions.

Benefits

• Medical, dental, and vision coverage
• Health Savings Account
• Life, disability, and other insurance plans
• Paid time off, including sick leave, parental leave, and vacation
• Paid holidays
• 401(k)
• Potential eligibility for incentive compensation, which may include a discretionary bonus
• Banking benefits
• Wellbeing support
• MomentMakers social, points-based recognition program
• Purpose Day, a paid day off for growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level