Trade Compliance Coordinator - Weekend Coverage (Customer Onsite)

Expeditors•Ellenwood, GA

9h•Onsite

About The Position

The Trade Compliance Coordinator supports the efficient and timely movement of goods worldwide by ensuring legal compliance and providing import and export administration and control in accordance with applicable rules and regulations. The role coordinates shipment logistics and interfaces with internal and external customers, freight forwarders, customs officers, and other functional areas. This position works five days per week, including Saturday and Sunday. It focuses on customer service, customs compliance requests, shipment documentation, regulatory guidance, operational metrics, and support for projects and business initiatives.

Requirements

Bachelor's degree or equivalent working experience.
Understanding of international trade and customs regulations, Incoterms, and their impacts on the supply chain.
Knowledge of international air and ocean transport logistics processes.
Excellent customer service skills, including negotiation and the ability to listen, understand, and communicate clearly and concisely to achieve positive results.
Risk sensitivity and ability to recognize when problems arise or are likely to arise.
Excellent communication and interpersonal skills.
Self-starter with the ability to triage and prioritize tasks in a fast-paced environment.
Time management, resource management, attention to detail, and persuasion skills.

Nice To Haves

1–3 years of related experience in customs compliance operations, import operations, or export operations.

Responsibilities

Build customer relationships and provide excellent customer service by understanding customer needs and goals.
Identify issues that may affect customer satisfaction and develop solutions to improve the customer experience.
Monitor and manage the ticketing system for customs compliance requests and resolve requests quickly.
Ensure compliance with laws, regulations, corporate policies, and customer policies and requirements.
Verify and review shipping documents and commercial invoices for import and export customs purposes, approve compliant documents, and complete customs exception tasks as needed.
Gather information and evaluate import and export restrictions and customs compliance requirements affecting the industry and supply chain.
Develop regional subject-matter expertise and communicate policies and regulations to teams to promote awareness and understanding.
Advise customers on import and export restrictions and customs-related matters.
Track operational metrics daily and meet service-level agreements.
Escalate issues promptly and keep management informed about work orders and other items as needed.
Identify process and procedure gaps and suggest improvements.
Stay current on regulatory requirements and procedures governing imports and exports, other government agency requirements, export controls, prohibited and restricted goods, data analytics, emerging tools, and best practices; apply new knowledge to improve processes.
Support project execution and lead assigned individual projects as needed.
Support implementation of new business initiatives and their smooth transition between Compliance Teams.
Document and track project issues and action items, and follow up to ensure project activities are completed.