Tracking Specialist

LabConnect•Johnson City, TN

20h•Onsite

About The Position

The Tracking Specialist provides operational support for LabConnect’s sample tracking technologies. The role manages project activities according to client specifications and helps ensure quality deliverables are completed on time and within budget. The position works with clinical trial sites, couriers, laboratories, clients, and internal teams to coordinate sample tracking, resolve discrepancies, monitor compliance, and provide study updates. This is an onsite position at LabConnect’s Johnson City, Tennessee facility. The regular schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday, and the position will likely require working one Saturday every four months. Travel requirements are minimal. The role has no supervisory responsibilities.

Requirements

High school diploma or GED.
Strong attention to detail and ability to enter, review, and maintain accurate sample and clinical-trial data.
Strong organizational and time-management skills, including the ability to manage multiple projects, priorities, schedules, and deadlines.
Ability to identify, investigate, and resolve sample-tracking, shipment, demographic, and data discrepancies in a timely manner.
Strong analytical and problem-solving skills, including the ability to interpret instructions, protocols, schedules, and technical documentation.
Effective written and verbal communication skills for professional communication with clients, investigator sites, couriers, laboratories, and internal departments.
Strong interpersonal and customer-service skills and ability to collaborate with internal departments and external partners.
Ability to monitor compliance, recognize potential issues, and escalate concerns appropriately.
Proficiency navigating software applications, databases, and sample-tracking technology platforms.
Advanced proficiency in Microsoft Office, particularly Excel and Word.
Ability to perform quality-control reviews and produce accurate, complete, and timely deliverables.
Ability to work independently, exercise sound judgment, and adapt to changing priorities and client requirements.
Ability to handle confidential or sensitive clinical-trial and client information with appropriate discretion.

Nice To Haves

Bachelor’s degree, or an associate degree with at least two years of clinical or laboratory experience, or an equivalent combination of education and experience.

Responsibilities

Enter sample-tracking data accurately and on time into the appropriate technology platform.
Work with couriers to troubleshoot shipping issues.
Manage clinical-trial event schedules to support patient compliance with visit schedules and escalate issues as necessary.
Manage queries related to demographics and sample-tracking discrepancies.
Update sample data and perform data quality control as needed.
Work with Biospecimen Operations departments to resolve sample discrepancies.
Monitor sites’ compliance with sample-tracking technologies and escalate concerns as needed.
Coordinate sample shipments with clinical-trial sites and/or clients as needed.
Provide sample-tracking metrics as requested.
Perform quality-control reviews of protocol-related documents before release to clients, as requested.
Provide study updates to designated personnel, including information on queries, site and sample issues, tracking issues, digital pen installations, and shipment tracking.
Interface with investigator sites, project management, reference laboratories, customer service, shipping, and data management personnel regarding sample-tracking operations.
Serve as a reference point for clinical investigators and maintain a thorough understanding of tracking technologies.
Communicate or submit out-of-scope work for additional fees or inclusion in OSD/budgets, and ensure appropriate invoicing for work performed during invoice review, if applicable.
Perform other related duties and tasks as necessary or assigned.