Track & Trace - JXE Team

Momentum Transportation•Jacksonville, FL

13h•Onsite

About The Position

The Track and Trace Coordinator is responsible for establishing and maintaining relationships with new and existing, internal, and external carriers and drivers on behalf of the company by taking personal and complete responsibility for each contact and by ensuring that all customer requirements are completely met. This position reports directly to the Track and Trace Manager.

Requirements

AS400 experience.
Proficient with computer and Microsoft Office applications.
Excellent data entry/keyboard skills.
Strong interpersonal skills to effectively interact with carriers and drivers.
Excellent problem-solving skills with the ability to seek alternative solutions.
Self-directed, displays initiative, and can work independently.
Organizational and time management skills.
Understands the basic concept of supply chain.
Team player with proven ability to work under pressure.
Strong attention to detail with excellent follow-up.
Excellent communications skills, both written and oral.
Attention to detail.
Must be fluent in English.

Nice To Haves

College degree preferred.
Supply chain, logistics or transportation industry experience is preferred.

Responsibilities

Track and trace all shipments and load status.
Processes EDI as required (key account/OEM).
Update and maintain transportation management and operation systems.
Proactively identify problems and swiftly implement the appropriate solutions.
Coordinate deliveries with carriers.
Prioritize tasks and workload to focus on issues that directly impact quality and service performance.
Adheres to company standards on customer satisfaction, accuracy, and timeliness.
Provide complex problem resolutions and provide guidance to others.
Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
Maintains regular, timely, and consistent attendance at work.
Must always demonstrate professional and respectful behavior.
Flexibility to work overtime as needed.