Expedite Track & Trace Specialist - 3rd Shift

Circle Logistics•Fort Wayne, IN

About The Position

The Expedite Tracking and Tracing Specialist monitors and tracks customer freight, providing visibility and maintaining accurate load documentation. The role supports office operations through clear communication, troubleshooting customer concerns, and proactively monitoring freight movement to help ensure customer satisfaction. The regular schedule is Monday through Friday, 10:00 PM to 7:00 AM, with training conducted on-site Monday through Friday, 7:00 AM to 4:00 PM. The regular work arrangement is described as remote/hybrid.

Requirements

High school diploma, GED, or equivalent experience.
Proficiency with Excel, including VLOOKUP, pivot tables, and data analysis.
Ability to interpret TMS and reporting dashboards to identify trends and drive insights.
Experience with TMS/CRM platforms and ability to learn new software systems quickly.
Strong written and verbal communication skills.
Strong attention to detail, organization, and multitasking ability in a fast-paced environment.
Problem-solving, time-management, and conflict-resolution skills.
Proficiency with Google Drive and Microsoft Office.
Professional demeanor, strong work ethic, dependability, and a positive attitude.

Nice To Haves

1–3 years of experience in dispatching, customer service, freight brokerage, or related logistics roles.
Associate or bachelor's degree in logistics, business, or a related field.

Responsibilities

Coordinate on-time pickups and deliveries using various software systems.
Track and trace expedite shipments with drivers, entering detailed updates in the TMS software.
Use phone, email, text, and other communication tools to coordinate freight movements.
Learn reporting tools and provide data to customer representatives and managers.
Coordinate available customer freight with available carrier equipment.
Verify freight charges, confirm receipt of Bills of Lading, and resolve payable discrepancies before final payment to motor carriers.
Monitor Bill of Lading discrepancies and arrange proper return of commodities when necessary.
Track and trace expedite load assignments to ensure accurate delivery of time-sensitive freight.
Initiate check calls with drivers for pickups and deliveries.
Communicate with drivers to support on-time service for customer shipments.
Monitor freight through multiple websites, confirm delivery times, and notify customers of potential delays.
Maintain accurate records, including timestamps, trailer and seal numbers, and customer notes.
Work with customer service and sales teams to develop solutions and resolve customer issues.
Perform other duties and responsibilities as assigned.