Skip Trace Specialist

OneMain Financial • West Valley, UT

1d • Onsite

About The Position

As a Skip Trace Specialist, you will locate customers and collateral using investigative skip-tracing techniques while adhering to FDCPA and CFPB regulations. You will manage a repossession queue of approximately 70–100 accounts and maintain charge-offs at a rate acceptable to management. The role involves completing skip-tracing activities, communicating with customers about delinquency resolution, managing repossession accounts through vehicle transportation to auction, and maintaining vendor relationships. This is an onsite role in West Valley City, Utah, with an hourly wage and bonus potential. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., with a rotating Saturday shift every six weeks.

OneMain Financial describes itself as a provider of credit and financial products for nonprime customers, with a focus on customer financial well-being, an inclusive culture, career development, and community impact. The company offers a benefits package that includes health and wellbeing options, retirement savings matching, an employee stock purchase plan, tuition reimbursement, paid time off, paid sick leave, paid holidays, and paid volunteer time.

Requirements

• High school diploma or GED.
• At least one year of skip-tracing experience using systems such as DRN, RDN, idiCORE, or Carfax.
• At least one year of collections or call center experience.
• Strong understanding of skip tracing and related systems.
• Working knowledge of Microsoft Office Suite, including Excel and Word.

Nice To Haves

• Excellent customer service skills.
• Excellent phone and negotiation skills.
• Collateral lending experience.

Responsibilities

• Perform skip-tracing activities on assigned accounts to prevent charge-offs and company loan losses.
• Make inbound and outbound calls to discuss delinquency resolution.
• Manage a repossession queue of approximately 70–100 accounts and maintain charge-offs at a rate acceptable to management.
• Establish and maintain relationships with repossession and transportation vendors.
• Manage assigned accounts from repossession assignment through transportation of the vehicle to auction.
• Complete required paperwork, including sending required federal and state regulatory letters.
• Perform all duties in compliance with FDCPA and CFPB regulations.

Benefits

• Health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement.
• Paid time off, including 15 vacation days per year, prorated based on start date.
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• 11 paid holidays, including four floating holidays, prorated based on start date.
• Three days of paid volunteer time per year, prorated based on start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED