Expedite Track & Trace Specialist - 3rd Shift

Circle Logistics•Fort Wayne, IN

1d•Hybrid

About The Position

The Expedite Tracking and Tracing Specialist monitors and tracks customer freight, supporting the office by providing shipment visibility and maintaining accurate load documentation. The role requires clear communication, troubleshooting customer concerns, and proactively monitoring freight movement to help ensure customer satisfaction. The specialist coordinates on-time pickups and deliveries, tracks expedite shipments and drivers, and records detailed updates in the TMS. The position also involves coordinating customer freight with available carrier equipment, verifying freight charges and bills of lading, resolving payable discrepancies, and addressing documentation issues. The role works cooperatively with customer service and sales teams to resolve issues and meet customer needs. Training is conducted on-site Monday through Friday, 7:00 AM to 4:00 PM. The regular schedule is Monday through Friday, 10:00 PM to 7:00 AM, and is described as remote/hybrid.

Requirements

High school diploma, GED, or equivalent experience required.
Proficiency with Excel, including VLOOKUP, pivot tables, and data analysis.
Ability to interpret TMS and reporting dashboards to identify trends and insights.
Experience with TMS/CRM platforms and ability to learn new software systems quickly.
Strong written and verbal communication skills.
Attention to detail and strong organizational and multitasking abilities in a fast-paced environment.
Problem-solving mindset, time-management skills, and conflict-resolution skills.
Proficiency with Google Drive and Microsoft Office.
Professional demeanor, strong work ethic, dependability, and a positive attitude.

Nice To Haves

1–3 years in dispatching, customer service, freight brokerage, or related logistics roles preferred.
Associate's or bachelor's degree in logistics, business, or a related field is a plus.

Responsibilities

Coordinate on-time pickups and deliveries using various software systems.
Track and trace expedite shipments with drivers and provide detailed updates in the TMS.
Use phone, email, and text to communicate with drivers and other stakeholders.
Learn and use reporting tools to provide data to customer representatives and managers.
Coordinate available customer freight with available carrier equipment.
Verify freight charges, confirm receipt of bills of lading, and resolve payable discrepancies before final carrier payment.
Monitor bill of lading discrepancies and arrange proper return of commodities when necessary.
Track and trace expedite load assignments to ensure accuracy and delivery of time-sensitive freight.
Initiate check calls with drivers on pickups and deliveries.
Communicate with drivers to support on-time service for customer shipments.
Monitor freight through detailed websites, verify delivery times, and notify customers of potential delays.
Maintain accurate records, including time and date stamps, trailer and seal numbers, and customer notes.
Work with customer service and sales to provide customer solutions and resolve issues.
Perform other duties and responsibilities as assigned.