Expedite Track & Trace Specialist

Circle Logistics•Fort Wayne, IN

About The Position

The Expedite Track & Trace Specialist monitors and tracks customer freight, providing visibility and maintaining accurate load documentation. The role supports the office by communicating clearly, troubleshooting customer concerns, and proactively monitoring freight movement to help ensure customer satisfaction. Training is on-site Monday through Friday, 7:00 AM–4:00 PM. Standard hours are remote or hybrid, Monday through Friday, 2:00 PM–11:00 PM.

Requirements

High school diploma, GED, or equivalent experience.
Proficiency with Excel, including VLOOKUP, pivot tables, and data analysis.
Ability to interpret TMS and reporting dashboards to identify trends and drive insights.
Experience with TMS/CRM platforms and ability to learn new software systems quickly.
Strong written and verbal communication skills.
Attention to detail and strong organizational and multitasking abilities in fast-paced environments.
Problem-solving mindset, time-management skills, and conflict-resolution skills.
Proficiency with Google Drive and Microsoft Office.
Professional demeanor, strong work ethic, dependability, and a positive attitude.

Nice To Haves

1–3 years of experience in dispatching, customer service, freight brokerage, or related logistics roles.
Associate or bachelor's degree in logistics, business, or a related field.

Responsibilities

Coordinate on-time pickups and deliveries using various software systems.
Track and trace Expedite shipments and drivers, providing detailed updates in the TMS software.
Use phone, email, and text to communicate with drivers and other stakeholders.
Learn reporting tools and provide data to customer representatives and managers.
Coordinate available customer freight with available carrier equipment.
Verify freight charges, confirm receipt of Bills of Lading, and resolve payable discrepancies before final payment to motor carriers.
Monitor Bill of Lading discrepancies and arrange for the proper return of commodities when necessary.
Track and trace Expedite load assignments to ensure accuracy and delivery of time-sensitive freight.
Initiate check calls with drivers for pickups and deliveries.
Communicate with drivers to support on-time service for customer shipments.
Monitor freight using multiple websites, confirm accurate delivery times, and notify customers of potential delays.
Maintain accurate records, including time and date stamps, trailer numbers, seal numbers, and customer notes.
Work cooperatively with customer service and sales to develop solutions for customer needs and resolve issues.
Perform other duties and responsibilities as assigned.