Expedite Track & Trace Specialist

Circle Logistics•Fort Wayne, IN

About The Position

The Expedite Track & Trace Specialist monitors and tracks customer freight, providing shipment visibility and maintaining accurate load documentation. The role communicates shipment updates, troubleshoots customer concerns, and proactively monitors freight movement to support customer satisfaction. Training is conducted onsite Monday through Friday, 7:00 AM–4:00 PM. Standard hours are Monday through Friday, 2:00 PM–11:00 PM, with remote or hybrid work indicated for standard hours.

Requirements

High school diploma, GED, or equivalent experience.
Proficiency with Excel, including VLOOKUP, pivot tables, and data analysis.
Ability to interpret TMS and reporting dashboards to identify trends and insights.
Experience with TMS/CRM platforms and ability to learn new software systems quickly.
Strong written and verbal communication skills.
Strong attention to detail, organization, and multitasking abilities in a fast-paced environment.
Problem-solving mindset, time-management skills, and conflict-resolution skills.
Proficiency with Google Drive and Microsoft Office.
Professional demeanor, strong work ethic, dependability, and a positive attitude.

Nice To Haves

1–3 years of experience in dispatching, customer service, freight brokerage, or related logistics roles.
Associate or bachelor's degree in logistics, business, or a related field.

Responsibilities

Coordinate on-time pickups and deliveries using various software systems.
Track and trace expedite shipments with drivers and provide detailed updates in the TMS software.
Use phone, email, and text to communicate shipment information.
Learn reporting tools and provide data to customer representatives and managers.
Coordinate available customer freight with available carrier equipment.
Verify freight charges, confirm receipt of Bills of Lading, and resolve payable discrepancies before final payment to motor carriers.
Monitor Bill of Lading discrepancies and arrange proper return of commodities when necessary.
Track and trace expedite load assignments to ensure accurate delivery of time-sensitive freight.
Initiate driver check calls for pickups and deliveries.
Communicate with drivers to support on-time service for customer shipments.
Monitor freight through multiple websites to verify delivery times and notify customers of potential delays.
Maintain accurate records, including time and date stamps, trailer numbers, seal numbers, and customer notes.
Work cooperatively with customer service and sales to find solutions for customer needs and resolve issues.
Perform other duties and responsibilities as assigned.