Toyota Sales Business Development Agent

Toyota/Lexus of Knoxville•Knoxville, TN

About The Position

The Toyota Business Development Agent works in a fast-paced Sales Business Development Center and serves as the first point of contact for prospective buyers. The role focuses on creating a positive first impression, building trust, promptly answering customer questions, and helping customers take the next step toward finding a vehicle—not making high-pressure sales calls. Agents provide information about the company and vehicles, discuss customers’ ability to purchase, and direct them to appropriate dealership resources. No prior automotive experience is necessary; an in-house training team provides online and in-store training programs with manufacturers.

Requirements

Excellent communication skills and phone etiquette.
At least one previous role involving strong customer service experience.
Positive, team-player attitude.
Prompt and courteous demeanor.
Strong organizational and time management skills.
Reliable, self-motivated, and goal-oriented.
Strong computer skills.
Must pass a pre-employment background check and drug screen.

Responsibilities

Respond promptly to internet, phone, and live chat inquiries using scripts and templates.
Answer customer calls and establish follow-ups with sales appointments.
Provide customers with initial product information and direct them to appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads who are not ready to make an appointment or who do not show up.
Participate in team and process development sessions and maintain positive relationships with teammates, sales teams, and dealership management.
Maintain accurate customer records in the CRM.
Meet daily and monthly goals while delivering exceptional customer service.