Toyota Sales Business Development Agent

Toyota/Lexus of Knoxville•Knoxville, TN

About The Position

The Toyota Business Development Agent is part of a fast-paced Sales Business Development Center and serves as the first point of contact for prospective buyers. The role focuses on creating a positive first impression, building trust, answering customer questions promptly, and helping customers take the next step toward finding a suitable vehicle. It is not focused on high-pressure sales calls. The agent assists customers with questions about the company, vehicles, and their ability to purchase, provides initial product information and financing options, and directs customers to appropriate dealership resources. The position offers an opportunity to begin a career in retail automotive and learn about current vehicles and technologies. No prior automotive experience is necessary; an in-house training team provides online and in-store training programs with manufacturers.

Requirements

Excellent communication skills and phone etiquette.
At least one previous role involving strong customer service experience.
Positive, team-player attitude.
Prompt and courteous demeanor.
Strong organizational and time-management skills.
Reliable, self-motivated, and goal-oriented.
Strong computer skills.
Must pass a pre-employment background check and drug screen.

Responsibilities

Respond promptly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
Answer customer calls and establish follow-ups with sales appointments.
Provide customers with initial product information and direct them to appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads who are not ready to make an appointment or who miss an appointment.
Participate in team and process development sessions and maintain positive relationships with teammates, sales teams, and dealership management.
Maintain accurate customer records in the CRM.
Meet daily and monthly goals while delivering exceptional customer service.

Benefits

401(k) retirement plan.
Insurance plans available for eligible full-time associates, including medical, dental, vision, life, and disability insurance.
Voluntary accidental insurance.
Voluntary critical illness insurance.
Hospital indemnity insurance.
HSA/HFA benefits.
EAP benefits.
Paid holidays for eligible associates.
Paid day off for birthday.
Paid vacations for eligible associates.
Employee discounts.
Sick leave for eligible associates.