Tower Service Manager-OP-07J

Maxim Crane Works, LP•Jessup, MD

22d

About The Position

The Tower Service Manager directs and manages all tower and hoist service at their branch, with overall responsibility for equipment maintenance, safety compliance, customer satisfaction, and related activities. The role oversees branch performance and operations involving equipment rentals, maintenance, and safety; manages equipment and facilities; and provides leadership, training, and development to technicians and other service personnel. The manager coordinates tower crane assembly and disassembly with technicians and regional operations, supports safety initiatives, and ensures equipment is ready for upcoming jobs and regulatory requirements are met. The role involves frequent physical activity, including walking, handling or feeling objects, kneeling, crouching or crawling, talking or hearing, pushing or pulling, reaching, climbing, bending and stooping, and frequently lifting or moving up to 50 pounds. Work regularly involves exposure to outdoor weather and frequently involves exposure to moving mechanical parts.

Requirements

Moderate knowledge of budgets and financial statements.
Moderate knowledge of process improvement programs and procedures.
Good written and verbal communication skills.
Moderate knowledge of requirements for transporting tower cranes.
Advanced knowledge of tower crane functionality, terminology, maintenance, and repair practices.
Ability to work from operations manuals, service manuals, and capacity charts.
Ability to read and understand shop and project drawings.
Ability to troubleshoot mechanical problems.
High school diploma or equivalent required.
At least 5 years of experience in a crane service environment.
At least 2 years of management experience in a crane service environment.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Ability to meet the physical demands described, including frequently lifting or moving up to 50 pounds.

Responsibilities

Direct and manage branch performance and operations for equipment rentals, maintenance, safety, and related activities.
Ensure technicians have the appropriate skills for tower crane and hoist repair, maintenance, assembly, climbs, and disassembly.
Coordinate technician scheduling for tower crane assembly and disassembly with the Tower Crane Regional Operations Manager.
Implement cost-effective controls for operating expenditures, manpower, wages, and salaries.
Review and approve employee time sheets.
Manage equipment maintenance.
Maintain branch facilities and equipment, and replace or adjust them when necessary.
Provide direction, training, development, and leadership to technicians and other service personnel.
Enforce and support safety initiatives and policies in coordination with branch and regional safety coordinators.
Communicate with technicians during assembly and disassembly to confirm crew arrival, assist with crane and component arrivals, and coordinate with the Regional Operations Manager as needed.
Ensure cranes, attachments, and components are in proper condition for upcoming jobs and that off-rent inspections are completed before crane disassembly.
Ensure compliance with regulatory requirements, including OSHA, ANSI, and ASME, and with company policies and procedures.