Service Manager-OP-07E

Maxim Crane Works, LP•Ottawa, KS

23h

About The Position

The Service Manager is responsible for maintenance and preventive maintenance, customer service, dispatch, safety, training, inventory, and profit and loss for a service workload branch. The role thoroughly documents work performed on company-owned and operated equipment and vehicles. It forecasts workload, coordinates mechanics, technicians, and shop support personnel, and oversees estimates, work orders, repairs, parts, purchasing, and equipment readiness. The Service Manager also implements company procedures, maintains inventory accuracy, supports employee safety and training, and prepares departmental records and reports.

Requirements

High school diploma or GED.
At least 7 years of experience working with heavy equipment; crane experience preferred.
Advanced knowledge of mobile cranes and their transport equipment, including designs, uses, repair, and maintenance.
Advanced computer skills and knowledge of CMMS systems.
Advanced ability to build strategic working relationships.
Expert problem-solving skills and attention to detail.
Expert time-management and communication skills.
Ability to pass a drug test, background check, and fit-for-duty test.
Ability to read and comprehend complex instructions, short correspondence, and memos; write simple correspondence; and effectively present information in one-on-one and small-group settings.
Ability to meet the physical demands of the role, including frequently walking, handling objects, kneeling, crouching, crawling, talking, hearing, pushing or pulling, reaching, climbing, bending, or stooping, and occasionally lifting or moving up to 50 pounds.
Close, color, peripheral, and depth vision abilities.

Nice To Haves

Certified Crane Inspector certification.
Experience working with cranes.

Responsibilities

Forecast workload based on job schedules and assign work to mechanics, technicians, and shop support personnel through accurate estimates.
Assist with preventive maintenance and shop repairs as needed.
Assume primary profit and loss responsibility for branch service operations.
Create quotes for approval, open work orders, assign mechanics, order vendor parts, and ensure cranes are ready before leaving for a job.
Open and maintain the purchase order system.
Coordinate with vendors regarding product availability, pricing, deliveries, discounts, and changes in supplies, materials, or equipment.
Implement current and improved systems and procedures in accordance with company policies for safety, operations, sales, and administrative functions.
Conduct weekly inventory counts and annual shop audits to maintain accuracy in ordering, receiving, usage, and inventory adjustments.
Oversee employee training and safety practices, correct issues as needed, and support safety training and compliance with safety procedures.
Maintain records and prepare departmental reports.
Perform other duties as assigned or required.
Thoroughly document work performed on company-owned and operated equipment and vehicles.