Service Manager-OP-07E

Maxim Crane Works•FORT WORTH, TX

12d

About The Position

The Service Manager is responsible for maintenance, preventative maintenance, customer service, dispatch, safety, training, inventory, and profit and loss for a service workload branch. The role thoroughly documents work performed on company-owned and operated equipment and vehicles. It forecasts workload and assigns work to mechanics, technicians, and shop support personnel, while also assisting with shop maintenance and repairs as needed. The Service Manager has primary P&L responsibility for branch service operations and coordinates quotes, work orders, repairs, parts, vendors, and purchase orders. The role implements company systems and procedures, oversees inventory accuracy, and actively manages employee training and safety practices. It also maintains departmental records and prepares reports.

Requirements

High school diploma or GED.
Seven or more years of experience working with heavy equipment; crane experience preferred.
Advanced knowledge of mobile cranes and their transport equipment, including designs, uses, repair, and maintenance.
Advanced computer skills and knowledge of CMMS systems.
Ability to build strategic working relationships.
Expert problem-solving skills and attention to detail.
Expert time-management and communication skills.
Ability to read and comprehend complex instructions, short correspondence, and memos, and to write simple correspondence.
Ability to effectively present information in one-on-one and small-group situations to other employees.
Must be able to pass a drug test, background check, and fit-for-duty test.

Nice To Haves

Certified Crane Inspector certification.
Experience working with cranes.

Responsibilities

Forecast workload based on job schedules and assign work to mechanics, technicians, and shop support personnel through accurate estimates.
Assist with preventative maintenance and repairs in the shop as needed.
Assume primary P&L responsibility for branch service operations.
Create quotes for approval, open work orders, assign mechanics to repairs, order parts from vendors, and ensure equipment is ready before cranes leave for jobs.
Open and maintain the purchase order system.
Confer with vendors about availability, prices, deliveries, discounts, and changes in supplies, materials, and equipment offered for sale.
Implement current and improved systems and procedures in accordance with company policies for safety, operations, sales, and administrative functions.
Conduct weekly inventory counts and an annual shop audit to maintain accuracy in ordering, receiving, usage, and inventory adjustments.
Oversee employee training and safety practices, correct issues as needed, and support and encourage safety training and compliance with safety procedures.
Thoroughly document work performed on company-owned and operated equipment and vehicles.
Maintain records and prepare reports for the department.
Perform other duties as assigned or required.