Tower Service Manager

Maxim Crane Works, LP•Dania Beach, FL

22h

About The Position

The Tower Service Manager directs and manages all tower and hoist service at their branch, with responsibility for equipment maintenance, safety compliance, customer satisfaction, and related activities. The role oversees branch performance and operations involving equipment rentals, maintenance, and safety; manages equipment and facilities; and leads service technicians and other personnel. The manager coordinates tower crane assembly and disassembly work with the Tower Crane Regional Operations Manager and ensures equipment is ready and compliant for upcoming jobs. The position requires knowledge of tower crane functionality, service practices, transportation requirements, budgets, and process improvement. The manager must be able to use operations and service manuals, capacity charts, and shop and project drawings, and troubleshoot mechanical problems. A high school diploma or equivalent, at least five years of experience in a crane service environment, and at least two years of management experience in a crane service environment are required. The role involves frequent physical activity, including walking, handling objects, kneeling, crouching, crawling, pushing or pulling, reaching, climbing, bending, and stooping, and frequently lifting or moving up to 50 pounds. Work regularly takes place outdoors in varying weather and frequently involves exposure to moving mechanical parts.

Requirements

Moderate knowledge of budgets and financial statements.
Moderate knowledge of process improvement programs and procedures.
Good written and verbal communication skills.
Moderate knowledge of requirements for transporting tower cranes.
Advanced knowledge of tower crane functionality, terminology, maintenance, and repair practices.
Ability to work from operations manuals, service manuals, and capacity charts.
Ability to read and understand shop and project drawings.
Ability to troubleshoot mechanical problems.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to other employees.
High school diploma or equivalent.
At least 5 years of experience in a crane service environment.
At least 2 years of management experience in a crane service environment.

Responsibilities

Direct and manage branch performance and operations for equipment rentals, maintenance, safety, and related activities.
Ensure technicians have the appropriate skills for tower crane and hoist repair, maintenance, assembly, climbing, and disassembly.
Coordinate technician scheduling for tower crane assembly and disassembly with the Tower Crane Regional Operations Manager.
Implement cost-effective controls over operating expenditures, manpower, wages, and salaries.
Review and approve employee time sheets.
Manage equipment maintenance.
Maintain branch facilities and equipment, and replace or adjust them when necessary.
Provide direction, training, development, and leadership to technicians and other service personnel.
Enforce and support safety initiatives and policies in coordination with branch or regional safety coordinators.
Communicate with technicians during assembly and disassembly to confirm crew arrival, assist with cranes and components as trucks arrive, and coordinate with the Regional Operations Manager as needed.
Ensure cranes, attachments, and components are in proper condition for upcoming jobs, and ensure off-rent inspections are completed before crane disassembly.
Ensure compliance with applicable regulatory requirements, including OSHA, ANSI, and ASME, as well as company policies and procedures.