Tower Service Manager

Maxim Crane Works•Fort Lauderdale, FL

About The Position

The Tower Service Manager directs and manages tower and hoist service operations at a branch. The role is responsible for equipment maintenance, safety compliance, customer satisfaction, and related branch activities. The manager oversees equipment rentals, maintenance, and safety; ensures technicians have the skills needed to service, assemble, climb, and disassemble tower cranes and hoists; and coordinates technician scheduling with the Tower Crane Regional Operations Manager. The position also manages operating expenditures and staffing costs, reviews employee timesheets, maintains branch facilities and equipment, and provides direction, training, development, and leadership to technicians and other service personnel. The manager supports safety initiatives, coordinates with safety staff, communicates with technicians during crane assembly and disassembly, ensures equipment is ready for upcoming jobs, and verifies that off-rent inspections are completed before crane disassembly. The role ensures compliance with applicable regulatory requirements and company policies and procedures.

Requirements

Moderate knowledge of budgets and financial statements.
Moderate knowledge of process improvement programs and procedures.
Good written and verbal communication skills.
Moderate knowledge of requirements for transporting tower cranes.
Advanced knowledge of tower crane functionality, terminology, maintenance, and repair practices.
Ability to work from operations manuals, service manuals, and capacity charts.
Ability to read and understand shop and project drawings.
Ability to troubleshoot mechanical problems.
High school diploma or equivalent.
At least 5 years of experience in a crane service environment.
At least 2 years of management experience in a crane service environment.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.

Responsibilities

Direct and manage branch performance and operations for equipment rentals, maintenance, safety, and related activities.
Ensure technicians have the appropriate skills for repair, maintenance, assembly, climbing, and disassembly of tower cranes and hoists.
Coordinate with the Tower Crane Regional Operations Manager to schedule technicians for tower crane assembly and disassembly.
Implement cost-effective controls for operating expenditures, manpower, wages, and salaries.
Review and approve employee timesheets.
Manage equipment maintenance.
Maintain existing branch facilities and equipment, and replace or adjust them when necessary.
Provide direction, training, development, and leadership to technicians and other service personnel.
Enforce and support safety initiatives and policies in coordination with branch or regional safety coordinators.
Communicate with technicians during assembly and disassembly to confirm crew arrival, assist with cranes and components as trucks arrive, and coordinate with the Regional Operations Manager as needed.
Ensure cranes, attachments, and components are in proper condition for upcoming jobs.
Ensure off-rent inspections are completed before crane disassembly.
Ensure compliance with regulatory requirements, including OSHA, ANSI, and ASME, as well as company policies and procedures.