Tour Guide

Idaho National Laboratory•Idaho Falls, ID

5d•Onsite

About The Position

Idaho National Laboratory is hiring a Tour Guide to serve as a professional representative of INL and create informed, meaningful experiences for stakeholders, partners, and the public. The role is based at the Critical Materials and Energy Systems Innovation Center in Idaho Falls and reports to the Tours, Hosting and Protocol manager. The Tour Guide uses independent professional judgment to design and deliver experiences that build public trust, deepen understanding of INL’s mission, and support engagement across government, industry, academia, Tribal Nations, and the community. The position is a multi-level posting; placement depends on the depth and breadth of the candidate’s proven experience and skills. The work schedule is 9x80, with every other Friday off. The position is testing designated and requires a pre-employment drug screen and periodic drug testing. The employee must obtain and maintain a DOE “L” clearance and qualify for and maintain a position in INL’s Emergency Operations Center or Joint Information Center, including current knowledge of emergency communication programs and procedures and annual training qualifications.

Requirements

Level 1: Bachelor’s degree from an accredited institution in a relevant field, such as communications, public relations, journalism, education, public administration, marketing, organizational communication, science, engineering, or a related discipline.
Level 2: Bachelor’s degree from an accredited institution in hospitality, communications, public relations, or a closely related field and two years of related experience; or a master’s degree or PhD in hospitality, communications, public relations, or a related discipline.
Science, engineering, and other technical degrees may qualify when combined with professional experience in public engagement, education, outreach, or communication.
Relevant experience may include tour operations, docent or interpretive guide work, visitor services, museum or cultural programming, public education, outreach, or other roles involving regular structured presentations to public audiences.
Ability to obtain and maintain a DOE “L” clearance.
Excellent writing, oral, social media, and visual communication skills.
Valid driver’s license; duties include driving visitors in a government vehicle.
Ability to work a flexible schedule, sometimes on short notice, including nights and weekends based on operational needs.
Ability to qualify for and maintain a position within INL’s Emergency Operations Center or Joint Information Center and complete annual training qualifications.
Ability to perform the stated physical functions, including occasional lifting or moving of up to 35 pounds and sufficient visual acuity and hearing capacity to perform essential duties.

Nice To Haves

Previous public communications experience, particularly focused on science or engineering.
Experience writing and producing technical materials for a general audience.
Excellent presentation and organizational skills, attention to detail, and effective time management.
Ability to develop contingency plans for visits affected by travel delays, changes in dignitary rank or level, security, and national or international rules, procedures, and customs.
Enthusiasm for INL’s mission and comfort presenting to large groups.
Ability to maintain a professional appearance, high energy, and a positive attitude.
Ability to work independently and collaboratively and to change direction quickly.

Responsibilities

Lead engaging tours and presentations for varied audiences, translating complex scientific and technical concepts into accessible, compelling content.
Coordinate tour logistics, schedule presenters, and ensure compliance with security requirements.
Represent INL as an ambassador, delivering professional tour and engagement experiences for government, industry, community, and VIP audiences, including dignitaries, elected officials, and high-ranking civilians.
Become proficient in the laboratory’s areas, facilities, and research programs, and communicate technical information clearly to diverse audiences.
Support public outreach, including speaking to community groups across Eastern Idaho and engaging students, parents, educators, and other stakeholders at local and regional events.
Work with INL’s STEM and Tribal Engagement teams to align visits with mission areas and accurately and respectfully represent cultural, educational, and programmatic priorities.
Partner with INL communications teams to coordinate outreach and deliver cohesive, mission-driven programming.
Collaborate with the Tours, Hosting, and Protocol team, sharing responsibilities to ensure polished and professional visitor experiences.
Prepare visitor agendas and confirm arrangements are coordinated and responsible parties are informed.
Identify opportunities to use artificial intelligence tools to streamline workflows, develop content, and improve efficiency.
Support the Protocol and Events Team, including special events that may require evenings and weekends.
Qualify for and maintain a position within INL’s Emergency Operations Center or Joint Information Center; maintain knowledge of emergency communication programs and procedures and required annual training qualifications.
Drive visitors in a government vehicle as required.
Perform duties involving standing, walking, sitting, stooping, kneeling, bending, office equipment, and occasional lifting or moving of up to 35 pounds.