Tour Consultant, Individual Sales

EF Education First•Cambridge, MA

2d•Hybrid

About The Position

EF Ultimate Break is seeking a driven, customer-focused sales professional to connect college students and young professionals with guided travel experiences. The Tour Consultant engages prospective travelers through phone, live chat, email, and text, converting inquiries into bookings while providing excellent customer service. Success is measured not only by sales volume but also by booking quality and helping travelers feel prepared, protected, and excited to travel. The position requires applicants to live in or relocate to Massachusetts, or be within commuting distance of the Cambridge, Massachusetts office. The schedule is Monday through Friday, with two days from 9:00 a.m. to 5:30 p.m. and three days from 10:30 a.m. to 7:00 p.m., plus shared rotating Saturday coverage, typically one to two Saturdays per month. The role follows a hybrid arrangement, with office collaboration Monday through Thursday and work from home on Fridays. First-year on-target earnings are $60,000, comprising a base salary starting at $50,000 and $10,000 in bonus potential, with uncapped bonus potential for exceeding sales goals. Tour Consultants may be eligible for promotion to Senior Tour Consultant after two years of successfully exceeding goals.

Requirements

At least 1 year of sales or customer-facing experience.
Strong pipeline management skills and familiarity with CRM tools, preferably Salesforce.
A strategic approach to engaging, qualifying, and closing prospective customers.
Analytical and problem-solving skills, with willingness to learn and adapt quickly.
Strong attention to detail and readiness to test new sales approaches.
Excellent relationship-building skills with customers and internal teams.
Confidence and professionalism when handling difficult conversations and customer challenges.

Responsibilities

Convert inbound phone, live chat, and email inquiries into confirmed bookings, and grow bookings with appropriate add-ons, including travel insurance.
Support travelers across inbound channels from their initial booking through repeat bookings.
Understand the reasons behind potential cancellations and help travelers keep their trips when appropriate.
Contribute consistently and accountably to individual and team goals.
Share insights, act on feedback, and help strengthen the team.

Benefits

Four weeks of paid vacation in the first year, ten paid holidays, and two floating holidays.
Business travel opportunities.
25% company match on 401(k) contributions.
Medical, dental, and vision coverage, plus life and disability insurance and accident and hospital insurance.
Legal and pet insurance.
Dependent care, healthcare, and commuter flexible spending accounts.
Fertility care and family-building support.
Wellness benefits, including yearly fitness reimbursement.
Social and learning events, including employee-run resource groups.
Employee Assistance Program.
Tenure-based sabbatical eligibility.
EF product discounts, including travel, international language schools, and the Au Pair program.
Discounts at local venues and businesses.
Monthly trainings and workshops supporting professional growth.