Tour Consultant, Individual Sales

Education First•Boston, MA

1d•Hybrid

About The Position

EF Ultimate Break is seeking a driven, customer-focused sales professional to connect with college students and young professionals and match them with travel experiences. The Tour Consultant engages prospective travelers by text, chat, email, and phone, converting inquiries into bookings while delivering a strong customer experience. Success includes helping travelers select appropriate add-ons, such as travel insurance, and ensuring bookings remain active with travelers prepared and excited to travel. The role is based around EF’s Cambridge, Massachusetts office. Applicants must live or relocate to Massachusetts or be within commuting distance. The schedule is Monday through Friday, with two days from 9:00 AM to 5:30 PM and three days from 10:30 AM to 7:00 PM, plus shared rotating Saturday coverage, typically one to two Saturdays per month. The office schedule is Monday through Thursday, with work from home on Fridays. First-year on-target earnings are $60,000, comprising a starting base salary of $50,000 and $10,000 in potential bonus. Bonus potential is uncapped for exceeding sales goals. The listed description start date is January 5, 2027, and the application deadline is December 4, 2026.

Requirements

At least 1 year of sales or customer-facing experience.
Strong pipeline management skills and familiarity with CRM tools; Salesforce is preferred.
Strategic ability to engage, qualify, and close prospective customers.
Solid analytical and problem-solving skills, with willingness to learn and adapt quickly.
Strong attention to detail and readiness to test new sales approaches.
Excellent relationship-building skills with customers and internal teams.
Confidence and professionalism when handling difficult conversations and customer challenges.
Must live or relocate to Massachusetts or be within commuting distance of the Cambridge, Massachusetts office.

Responsibilities

Convert inbound phone, live chat, and email inquiries into confirmed bookings and grow bookings with suitable add-ons, including travel insurance.
Support travelers across inbound channels from their initial booking through the possibility of booking again.
Understand the reasons behind potential cancellations and help travelers retain their bookings when appropriate.
Contribute consistently and accountably to individual and team goals.
Share insights and act on feedback to support continuous improvement across the team.

Benefits

Four weeks of paid vacation in the first year, ten paid holidays, and two floating holidays.
Business travel opportunities.
25% company match on 401(k) contributions.
Medical, dental, and vision coverage.
Life and disability insurance, accident and hospital insurance, legal insurance, and pet insurance options.
Dependent care, healthcare, and commuter Flexible Spending Accounts.
Fertility care and family-building support.
Wellness benefits, including a yearly fitness reimbursement.
Employee Assistance Program.
Tenure-based sabbatical eligibility.
EF product discounts on travel, international language schools, Au Pair programs, and more.
Discounts at local venues and businesses.
Monthly training and workshops, plus social and learning events and employee-run resource groups.
Hybrid flexibility, including working from home on Fridays.