TOPS - Community Manager Specialist - Phoenix, AZ

Asset Living•Phoenix, AZ

3d•Onsite

About The Position

The TOPS Community Manager Specialist is a floating leadership role within Asset Living’s internal talent agency (TOPS). The position provides short-term, 1–90 day, on-site operational leadership to communities experiencing staffing transitions, vacancies, new acquisitions, performance needs, or stabilization efforts. The role mirrors the responsibilities of a standard Community Manager while providing rapid-deployment support, stabilizing site operations, and ensuring compliance with Asset Living’s policies, procedures, and service standards. The specialist must be adaptable, able to quickly assess operational gaps, and prepared to step into leadership roles with little transition time. Assignments may be in multifamily, affordable, build-to-rent, active adult, or student housing environments. Travel is required to fulfill work assignments and responsibilities. This may include supporting property operations, attending training sessions and conferences, and other business-related activities. Assignments are based on business needs and may require travel within or outside the employee’s home state, including flights and overnight stays. This is a safety-sensitive position and may be subject to additional compliance requirements. The job description is a guide and is not all-inclusive or permanent; additional duties or responsibilities may be assigned at the supervisor’s request.

Requirements

High school diploma required.
Knowledge of Fair Housing and OSHA requirements.
Ability to learn and execute all on-site software functions.
Ability to travel as necessary, including travel requiring flights and/or overnight stays.

Nice To Haves

Bachelor’s degree preferred.
Two to four years of property management experience preferred.
CAM or ARM certification preferred.

Responsibilities

Oversee daily operations of assigned communities in alignment with Asset Living Community Manager expectations.
Ensure compliance with company policies, safety practices, fair housing requirements, and operational standards.
Conduct daily property walks, risk assessments, and quality checks.
Lead the community’s emergency response process while on assignment.
Provide short-term supervision, coaching, and direction to on-site staff to ensure operational continuity.
Support hiring, onboarding, and training needs as requested by Regional leadership.
Promote teamwork, stability, and performance during temporary leadership transitions.
Ensure timely rent collection, deposit reconciliation, invoice processing, and accurate financial reporting.
Support or create budgets and forecasts as assigned; identify trends and recommend corrective actions.
Review and approve resident files, leases, renewals, and required documentation.
Ensure leasing and marketing strategies are executed effectively, including closure rates, follow-up, documentation, and reporting.
Assist with resident satisfaction initiatives, retention efforts, and event execution.
Support leasing teams in achieving occupancy goals and stabilizing performance.
Monitor service request turnaround times and ensure resident expectations are met.
Ensure property appearance standards are maintained through inspections and timely repair oversight.
Coordinate with maintenance staff, contractors, and vendors to ensure work is completed safely and efficiently.
Rapidly assess operational strengths, gaps, and priorities at each assignment to ensure smooth continuity.
Provide leadership during turnovers, manager vacancies, property onboarding, and other transitions.
Serve as an Asset Living culture ambassador by modeling best practices and reinforcing departmental standards.
Travel as needed for assignments, property operations, training, conferences, and other business activities.