TOPS - Community Manager Specialist - Phoenix, AZ

Asset Living•Phoenix, AZ

3d•Onsite

About The Position

The TOPS Community Manager Specialist is a floating leadership role within Asset Living’s internal talent agency, TOPS. The position provides short-term, 1–90 day, on-site operational leadership to communities experiencing staffing transitions, vacancies, new acquisitions, performance needs, or stabilization efforts. It mirrors the responsibilities of a standard Community Manager while providing rapid-deployment support, stabilizing site operations, and ensuring compliance with Asset Living’s policies, procedures, and service standards. The specialist must adapt quickly, assess operational gaps, and take on leadership roles with little transition time. Assignments may involve multifamily, affordable housing, build-to-rent, active adult, or student housing communities. Travel is required for work assignments and may include travel within or outside the employee’s home state, flights, and overnight stays. This is a safety-sensitive position and may be subject to additional compliance requirements. The job description is a guide rather than an all-inclusive or permanent list of duties; additional responsibilities may be assigned.

Requirements

High school diploma required.
Ability to learn and execute all on-site software functions.
Knowledge of Fair Housing and OSHA requirements.
Ability to travel as necessary, including travel requiring flights and/or overnight stays.

Nice To Haves

Bachelor’s degree preferred.
Two to four years of property management experience preferred.
CAM or ARM certification preferred.

Responsibilities

Oversee daily operations of assigned communities in alignment with Asset Living Community Manager expectations.
Ensure compliance with company policies, safety practices, fair housing, and operational standards.
Conduct daily property walks, risk assessments, and quality checks.
Lead the community’s emergency response process while on assignment.
Provide short-term supervision, coaching, and direction to on-site staff to ensure operational continuity.
Support hiring, onboarding, and training as requested by Regional leadership.
Promote teamwork, stability, and performance during temporary leadership transitions.
Ensure timely rent collection, deposit reconciliation, invoice processing, and accurate financial reporting.
Support or create budgets and forecasts as assigned; identify trends and recommend corrective actions.
Review and approve resident files, leases, renewals, and required documentation.
Ensure leasing and marketing strategies are executed effectively, including closure rates, follow-up, documentation, and reporting.
Assist with resident satisfaction initiatives, retention efforts, and event execution.
Support leasing teams in achieving occupancy goals and stabilizing performance.
Monitor service-request turnaround times and ensure resident expectations are met.
Maintain property appearance standards through inspections and timely repair oversight.
Coordinate with maintenance staff, contractors, and vendors to ensure work is completed safely and efficiently.
Rapidly assess operational strengths, gaps, and priorities at each assignment to ensure continuity.
Provide leadership during turnovers, manager vacancies, and property onboarding.
Serve as an Asset Living culture ambassador by modeling best practices and reinforcing departmental standards.
Travel as needed to support property operations, attend training sessions and conferences, and participate in other business-related activities.