Tool Service Technician & Counter Sales Representative

Builders FirstSource•Orem, UT

5d•Onsite

About The Position

The Tool Service Technician & Counter Sales Representative inspects, diagnoses, repairs, maintains, and manages inventory for tools and related equipment while providing customer service and sales support at the front counter. Approximately 75% of the role is tool repair and maintenance, and approximately 25% is assisting customers with product inquiries, sales transactions, quotations, inventory support, and administrative duties. The position serves as a resource for internal and external customers by ensuring timely tool repairs and delivering customer service. The role is performed in shop and retail counter environments. It involves regular standing, walking, bending, reaching, stooping, kneeling, and using hands to operate equipment and tools. Employees frequently lift and carry up to 50 pounds and must safely operate tools, equipment, and machinery. Exposure may include moving mechanical parts, dust, fumes, noise, and other elements associated with tool repair and warehouse operations. Local travel between company locations may be required, as may overtime or flexible work hours based on business needs. The position has no supervisory responsibilities.

Requirements

High school diploma or GED required.
Valid driver's license required.
Strong mechanical aptitude and troubleshooting skills.
Technical knowledge of hand tools, power tools, and repair processes.
Customer service orientation.
Problem-solving and analytical skills.
Strong attention to detail.
Effective verbal and written communication skills.
Inventory management and organizational skills.
Basic sales and product recommendation skills.
Knowledge of workplace safety procedures and practices.
Ability to read blueprints, specifications, and technical documents.
Proficiency with computers, business software, and point-of-sale systems.
Ability to work independently and as part of a team.

Nice To Haves

Two years of experience in tool repair or a related field, such as equipment maintenance, machine shop operations, or construction tools.
Customer service and/or sales experience.
Equivalent combinations of education, training, and experience may be considered.

Responsibilities

Diagnose, troubleshoot, repair, and perform preventive maintenance on tools and related equipment.
Use blueprints, specifications, and models to repair tools and complete preventive maintenance activities.
Use hand tools and power tools to repair, modify, and assemble tools and related components.
Maintain inventories of tools, equipment, parts, and supplies, and coordinate replenishment as needed.
Document repairs, maintenance activities, and ongoing equipment needs.
Maintain a safe, organized, and clean work environment in compliance with company safety policies and procedures.
Collaborate with operations, purchasing, production, suppliers, and customers to resolve equipment and tooling issues.
Assist customers in person and by phone with product selection, pricing, quotations, order placement, and general inquiries.
Process customer orders, invoices, work orders, and sales transactions accurately and efficiently.
Maintain stock levels and organize showroom and sales floor inventory.
Coordinate special orders and communicate product availability, lead times, and pricing.
Operate point-of-sale systems and cash register functions, and complete daily balancing procedures as required.
Assist customers with returns, credits, and issue resolution.
Work with outside sales representatives and operations personnel to support customer satisfaction.
Develop product knowledge to recommend products and solutions to customers.
Identify customer needs and promote relevant products and services to support sales growth.
Conduct customer interactions professionally and in accordance with company service standards.
Comply with company safety policies and procedures.
Participate in required meetings and training programs.
Perform other duties as assigned to support business operations.