Customer Service/Counter Sales Representative

Daikin•Sioux Falls, SD

1d•Onsite

About The Position

Stevens Equipment Supply, a member of Daikin Industries Inc. and a wholesale distributor of equipment, parts, and supplies, is seeking a Customer Service/Inside Sales Representative to support branch operations in Sioux Falls, South Dakota. The representative sells the organization’s products and services to prospective and established customers, assisting them at the counter, by phone, email, or fax. The role involves identifying customer needs, answering questions, finding solutions, and ensuring a smooth sales process. The representative supports branch sales and customer accounts through product communication, outbound calls, order processing, customer service, and sales support. The position also involves coordinating shipments and resolving customer issues, maintaining product knowledge, supporting inventory activities, and assisting in the warehouse as needed. Travel to customer locations may be required for follow-up, presentations, or demonstrations. The company states that benefits are effective on day one for full-time direct hires, provides training programs to support team development, and offers opportunities for career growth. Applicants must be legally authorized to work in the United States without current or future employer-sponsored work authorization. The company provides equal employment opportunity and complies with applicable disability-related laws.

Requirements

High school diploma or GED equivalent.
Ability to perform essential responsibilities with or without reasonable accommodations.
Legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.
Effective customer service and relationship-management skills across in-person, phone, and email interactions.
Professional attitude and ability to handle difficult customers and diffuse negative situations.
Rapport-building, effective listening, phone etiquette, and email etiquette.
Professionalism, patience, poise, and tact.
Ability to handle high-volume customer traffic.
Effective verbal communication, including the ability to explain technical parts information clearly.
Effective written communication, including timely customer emails and accurate order entry.
Organizational and time-management skills, including the ability to prioritize and multitask.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to assist in the warehouse and operate a forklift safely and efficiently as needed.
Ability to understand and follow procedures, work instructions, and company policies.

Nice To Haves

Knowledge of HVAC equipment and products.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
At least 1 year of progressive sales and customer service experience.
At least 1 year of experience in the HVAC industry.
Some college education.
HVAC certification.

Responsibilities

Help build branch sales, including new business, and maintain house accounts through active dealer communication about product launches, services, supplies, prices, products, and discounts.
Conduct outbound calls to existing and lost customer accounts.
Maintain sales programs within the assigned territory by informing customers about services, supplies, prices, and new products.
Provide customer service to walk-in, phone, and email customers.
Process orders, purchase orders, payments, quotes, and delivery dates accurately.
Recommend alternate products based on cost, availability, or specifications.
Monitor scheduled shipment dates, ensure timely delivery, and expedite orders as needed.
Coordinate shipments with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits.
Provide accurate information about the availability of in-stock items.
Conduct cycle counts and replenish showroom stock as needed.
Assist customers with warranties and returns.
Work with the Branch Manager to resolve problems while ensuring customer satisfaction and adherence to company policies.
Coordinate problem resolution with appropriate departments.
Process the cash drawer daily, count money at the end of the shift, prepare deposit slips, and place deposits in the safe.
Periodically contact customers to assess satisfaction with the organization, products, and services.
Monitor competitive activity and trends within the territory.
Maintain sales activity records and prepare reports.
Expand HVAC product knowledge and stay current with industry trends.
Work positively with management and peers to support coordination across departments and provide a high level of service.
Understand and follow work instructions, operating procedures, and company policies.
Travel to customer locations as needed for follow-up, presentations, or demonstrations.
Assist in the warehouse as needed, including inventory counts and product movement, and operate a forklift when required.
Perform additional tasks as assigned.