Customer Service/Counter Sales Representative

Daikin•Gainesville, FL

2d•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for an HVAC CSR/Inside Sales Representative position in its branch operations group at the Gainesville, Florida branch. The representative sells the organization’s products and services to prospective and established customers, assisting them at the counter, by phone, email, or fax. The role involves identifying customer needs, answering questions, developing solutions, and ensuring a smooth sales process while meeting established sales quotas. The representative must know the organization’s policies, procedures, practices, products, and services. The position works under close supervision, following established procedures and well-defined instructions. It supports sales and customer satisfaction through order processing, product information, shipment coordination, customer follow-up, and collaboration with branch staff and other departments. The role also includes training new customer service/inside sales representatives and supporting additional business needs. Benefits are effective on day one for full-time direct hires. Training programs and career growth opportunities are available. The position is part of a global company whose family brands are backed by Daikin Industries, Ltd.

Requirements

High school diploma or GED equivalent.
1–3+ years of progressive sales or customer service experience.
Extensive knowledge of HVAC equipment/products.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship management skills across walk-in, phone, and email interactions.
Positive, professional attitude and ability to handle difficult customers and defuse negative situations.
Good phone and email etiquette.
Ability to manage high-volume customer traffic.
Effective verbal communication skills, including explaining fairly technical information clearly.
Written communication skills to communicate with customers by email in a timely manner and enter orders accurately.
Effective organizational and time-management skills, including prioritizing and multitasking.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Must be legally authorized to work in the United States without current or future employer-sponsored work authorization.
Must be able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Some college education preferred.
HVAC certification preferred.
1–3+ years of experience in the HVAC industry preferred.

Responsibilities

Help the Division deliver sales, including new business, by maintaining accounts and communicating product launches, services, supplies, and product sales or discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Handle sales activities including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring order information is accurate.
Recommend alternate products based on cost, availability, or specifications.
Obtain and monitor scheduled shipment dates, ensure timely delivery, and expedite shipments as needed.
Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about availability of in-stock items.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to resolve problems, support customer satisfaction, and adhere to organizational policies; coordinate resolutions with appropriate departments.
Train new customer service/inside sales representatives.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management and peers to support effective teamwork and high-quality service.
Follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities to support ongoing business needs.