CUSTOMER SERVICE/COUNTER SALES REPRESENTATIVE

AirReps•Gainesville, FL

4d•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is hiring a Customer Service/Inside Sales Representative for its branch operations group at the Gainesville, Florida branch. The representative sells the organization’s products and services to prospective and established customers, serving them at the counter and through phone, email, or fax. The role involves identifying customer needs, answering questions, providing solutions, and ensuring a smooth sales process while meeting established sales quotas. The representative must understand the organization’s policies, procedures, practices, products, and services. The position works under close supervision, following established procedures and well-defined instructions. It requires extensive knowledge of HVAC equipment and products, customer service and relationship-management skills, and the ability to communicate technical information clearly. The representative also supports sales operations, customer satisfaction, order accuracy, and coordination across branch and company departments.

Requirements

1–3 or more years of progressive sales or customer service experience.
High school diploma or GED equivalent.
Extensive knowledge of HVAC equipment and products.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills in person, by phone, and by email.
Professional, positive attitude and ability to diffuse difficult customer situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including explaining technical information clearly.
Effective written communication skills, including timely customer email communication and accurate order entry.
Organizational and time-management skills, including prioritizing and multitasking.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Must be legally authorized to work in the United States without current or future employer-sponsored work authorization.
Must be able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

1–3 or more years of experience in the HVAC industry.
Some college education.
HVAC certification.

Responsibilities

Support division sales and new-business goals by maintaining accounts and informing customers about product launches, services, supplies, products, and discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Process orders, purchase orders, payments, quotes, and delivery dates accurately.
Recommend alternative products based on cost, availability, or specifications.
Monitor scheduled shipment dates, ensure timely delivery, and expedite shipments when needed.
Coordinate shipment matters with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits.
Provide accurate information about in-stock item availability.
Assist customers with warranties and returns.
Work with the Branch Manager and relevant departments to resolve problems and maintain customer satisfaction while following company policies.
Train new customer service and inside sales representatives.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand HVAC product knowledge and stay current with industry trends.
Work collaboratively with management, peers, and other departments to provide a high level of service.
Follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support business needs.