CUSTOMER SERVICE/COUNTER SALES REPRESENTATIVE

AirReps•Wayne Township, SD

3d•Onsite

About The Position

Stevens Equipment Supply, a member of Daikin Industries Inc., is a wholesale distributor of equipment, parts, and supplies. The Customer Service/Inside Sales Representative supports branch operations in Sioux Falls, South Dakota, by selling products and services to prospective and established customers. Serving customers at the counter, by phone, email, or fax, the representative identifies their needs, answers questions, develops solutions, and ensures a smooth, timely sales process. The role combines customer service, inside sales, order processing, shipment coordination, showroom replenishment, and occasional warehouse support. The representative may also travel to customer locations for follow-up, presentations, or demonstrations. The company describes this as a career opportunity, offers training and growth opportunities, and states that benefits are effective on day one for full-time direct hires.

Requirements

High school diploma or GED equivalent.
Ability to perform essential responsibilities with or without reasonable accommodations.
Effective customer service and relationship-management skills in person, by phone, and by email.
Professional, positive attitude and the ability to handle difficult customers and defuse negative situations.
Strong rapport-building, listening, phone etiquette, and email etiquette skills.
Patience, poise, and tact.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including explaining technical parts information clearly.
Effective written communication skills, including timely customer emails and accurate order entry.
Strong organization and time-management skills, including prioritizing and multitasking.
High attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to assist in the warehouse and operate a forklift safely and efficiently as needed.
Ability to understand and follow procedures, work instructions, and company policies.
Legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.

Nice To Haves

Knowledge of HVAC equipment and products.
At least 1 year of progressive sales and customer service experience.
At least 1 year of experience in the HVAC industry.
Some college education.
HVAC certification.

Responsibilities

Help build branch sales and maintain house accounts through active dealer communication about product launches, services, supplies, pricing, new products, and discounts; conduct outbound calls to existing and lost customer accounts.
Maintain sales programs in the assigned territory by informing customers about available services, supplies, prices, and new products.
Provide customer service to walk-in, phone, and email customers.
Process orders, purchase orders, payments, quotes, and delivery dates accurately.
Recommend alternate products based on cost, availability, or specifications.
Monitor scheduled shipment dates, ensure timely delivery, expedite shipments as needed, and coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits.
Provide accurate information about in-stock item availability, conduct cycle counts as required, and replenish showroom stock.
Assist customers with warranties and returns.
Collaborate with the Branch Manager and relevant departments to resolve problems and ensure customer satisfaction and compliance with company policies.
Process the cash drawer daily, count money at the end of the shift, prepare deposit slips, and place deposits in the safe.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Monitor competitive activity and trends within the territory.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and keep current with industry trends.
Work positively with management and peers to support effective teamwork and service across departments.
Understand and follow work instructions, operating procedures, and company policies.
Travel to customer locations as needed for follow-up, presentations, or demonstrations.
Assist in the warehouse as needed, including inventory counts and product movement, and operate a forklift.
Perform additional tasks as assigned.