Tool Service Technician & Counter Sales Representative

Builders FirstSource•Orem, UT

4d•Onsite

About The Position

The Tool Service Technician & Counter Sales Representative inspects, diagnoses, repairs, and maintains tools and related equipment, manages associated inventory, and provides customer service and sales support at the front counter. Approximately 75% of the role is devoted to tool repair and maintenance, while approximately 25% involves assisting customers with product inquiries, sales transactions, quotations, inventory support, and administrative duties. The position supports internal and external customers by helping ensure timely repairs and professional customer service. The role performs preventive maintenance and repairs using hand tools, power tools, blueprints, specifications, and models; documents repair and maintenance work; and coordinates with operations, purchasing, production, suppliers, and customers to address equipment and tooling issues. Counter duties include helping customers select products, providing pricing and quotations, processing orders and transactions, maintaining showroom inventory, handling returns and credits, and supporting sales growth. Work takes place in shop and retail counter environments. The position has no supervisory responsibilities. A valid driver's license is required, and local travel between company locations may be required. Overtime or flexible work hours may be required based on business needs.

Requirements

High school diploma or GED required.
Two years of experience in tool repair or a related field, such as equipment maintenance, machine shop operations, or construction tools, preferred.
Customer service and/or sales experience preferred.
A combination of education, training, and experience may be considered.
Valid driver's license required.
Strong mechanical aptitude and troubleshooting skills.
Technical knowledge of hand tools, power tools, and repair processes.
Customer service orientation.
Problem-solving and analytical skills.
Strong attention to detail.
Effective verbal and written communication skills.
Inventory management and organizational skills.
Basic sales and product recommendation skills.
Knowledge of workplace safety procedures and practices.
Ability to read blueprints, specifications, and technical documents.
Proficiency with computers, business software, and point-of-sale systems.
Ability to work independently and as part of a team.
Ability to stand, walk, bend, reach, stoop, kneel, and use hands to operate equipment and tools.
Ability to frequently lift and carry up to 50 pounds.
Ability to safely operate tools, equipment, and machinery.
Specific vision abilities including close vision, distance vision, and depth perception.

Nice To Haves

Two years of experience in tool repair or a related field, such as equipment maintenance, machine shop operations, or construction tools.
Customer service and/or sales experience.

Responsibilities

Diagnose, troubleshoot, repair, and perform preventive maintenance on tools and related equipment.
Use blueprints, specifications, and models to perform repairs and preventive maintenance.
Use hand tools and power tools to repair, modify, and assemble tools and related components.
Maintain tool, equipment, parts, and supply inventories and coordinate replenishment as needed.
Document repairs, maintenance activities, and ongoing equipment needs.
Maintain a safe, organized, and clean work environment in accordance with company safety policies and procedures.
Collaborate with operations, purchasing, production, suppliers, and customers to resolve equipment and tooling issues.
Assist customers in person and by phone with product selection, pricing, quotations, order placement, and general inquiries.
Process customer orders, invoices, work orders, and sales transactions accurately and efficiently.
Maintain stock levels and organization of showroom and sales floor inventory.
Coordinate special orders and communicate product availability, lead times, and pricing.
Operate point-of-sale systems and cash register functions, and perform daily balancing procedures as required.
Assist customers with returns, credits, and issue resolution.
Work with outside sales representatives and operations personnel to support customer satisfaction.
Develop and maintain product knowledge to recommend products and solutions effectively.
Support sales growth by identifying customer needs and promoting relevant products and services.
Conduct customer interactions professionally and in accordance with company service standards.
Comply with company safety policies and procedures.
Participate in required meetings and training programs.
Perform other duties as assigned to support business operations.