Tool & Equipment Technician - Full Time
About The Position
The Tool and Equipment Service Technician diagnoses, repairs, and maintains small engines, outdoor power equipment, and handheld electrical tools. The role includes performing in-shop service on customer-owned units and store equipment, documenting diagnostics and repairs, and keeping work areas and rental equipment clean, safe, and operational. The technician also helps customers with equipment rentals, purchases, service needs, recommendations, proper use, and preventive maintenance. The role supports products from brands including Milwaukee, Toro, EGO, STIHL, John Deere, and Honda; mentors Service Technician Trainees; participates in dealer training; and may operate forklifts and other equipment after required training and certification. The position requires following company policies, OSHA regulations, and state-mandated safety procedures. The work takes place in a repair shop and an animal-friendly environment; accommodations are available upon request.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years old.
- Strong technical knowledge of small engines and their components.
- Proficiency with hand tools and diagnostic equipment.
- Ability to read and follow detailed instructions and established procedures.
- Excellent verbal and written communication skills.
- Strong problem-solving and organizational skills.
- Commitment to providing outstanding customer service.
- Comfort working in a repair shop environment using standard equipment.
- Ability to lift up to 50 pounds and frequently lift or carry objects up to 25 pounds.
- Ability to walk, stand, bend, reach, and push.
- Comfort working in an animal-friendly environment; accommodations are available upon request.
Nice To Haves
- Forklift certification; training will be provided if needed.
Responsibilities
- Perform in-shop diagnostics and repairs on customer-owned units and store equipment.
- Document diagnostics and repairs thoroughly on assigned work orders.
- Use appropriate tools and follow safety standards.
- Maintain a clean and organized workspace.
- Assist customers with equipment rentals, purchases, and service needs.
- Recommend equipment and demonstrate proper equipment usage and preventive maintenance techniques.
- Provide customer service through product knowledge and tailored solutions.
- Ensure rental equipment is clean, well-maintained, and safe for customer use.
- Repair and maintain outdoor power equipment, including riding lawnmowers, trimmers, chainsaws, generators, and pressure washers.
- Support sales and service needs for Milwaukee, Toro, EGO, STIHL, John Deere, and Honda products.
- Mentor Service Technician Trainees and help develop team members' technical skills.
- Participate in dealer training programs to improve product knowledge and repair expertise.
- Operate forklifts and other equipment after completing required training and certification.
- Follow company policies, OSHA regulations, and state-mandated safety procedures.
Benefits
- 401(k) with match program, available Day 1.
- PTO awards starting at 80 hours and increasing with seniority.
- Four paid holidays.
- Medical, vision, and dental insurance.
- Company-funded HSA/HRA program.
- Short-term disability.
- Company-paid life insurance.
- Wellness program with the opportunity to earn $300 annually.
- Team Member Assistance Program and Fund.
- Discounted pet health insurance.
- Gym reimbursement.
- Tuition reimbursement program.
- Training and growth opportunities.
- Team member discounts at all locations.
- Company discount program for tickets, electronics, vacations, and more.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
