Tool & Equipment Technician - Full Time
About The Position
The Tool and Equipment Service Technician diagnoses, repairs, and maintains small engines, outdoor power equipment, and handheld electrical tools. The role includes servicing customer-owned units and store equipment, documenting diagnostics and repairs, and keeping equipment and the repair workspace clean, safe, and operational. The technician also assists customers with equipment rentals, purchases, recommendations, service needs, demonstrations, and preventive-maintenance guidance. The role supports equipment and brands including Milwaukee, Toro, EGO, STIHL, John Deere, and Honda. The technician mentors Service Technician Trainees, participates in dealer training, and may operate forklifts and other equipment after completing required training and certification. Work must follow company policies, OSHA regulations, and state-mandated safety procedures.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years old.
- Strong technical knowledge of small engines and their components.
- Proficiency with hand tools and diagnostic equipment.
- Ability to read and follow detailed instructions and established procedures.
- Excellent verbal and written communication skills.
- Strong problem-solving and organizational skills.
- Commitment to providing outstanding customer service.
- Comfortable working in a repair shop environment using standard equipment.
- Able to lift up to 50 pounds and frequently lift or carry objects up to 25 pounds.
- Able to perform physical tasks such as walking, standing, bending, reaching, and pushing.
- Comfortable working in an animal-friendly environment; accommodations are available upon request.
Nice To Haves
- Forklift certification; training will be provided if needed.
Responsibilities
- Perform in-shop diagnostics and repairs on customer-owned units and store equipment.
- Document diagnostics and repairs thoroughly on assigned work orders.
- Use appropriate tools and follow safety standards.
- Maintain a clean and organized workspace.
- Assist customers with tool and equipment rentals, purchases, and service needs.
- Demonstrate proper equipment use and preventive maintenance techniques.
- Provide customer service through product knowledge and tailored solutions.
- Ensure rental equipment is clean, maintained, and safe for customer use.
- Repair and maintain outdoor power equipment, including riding lawnmowers, trimmers, chainsaws, generators, and pressure washers.
- Support sales and service needs for Milwaukee, Toro, EGO, STIHL, John Deere, and Honda products.
- Mentor Service Technician Trainees and help develop team members' technical skills.
- Participate in dealer training programs to enhance product knowledge and repair expertise.
- Operate forklifts and other equipment after completing required training and certification.
- Follow company policies, OSHA regulations, and state-mandated safety procedures.
Benefits
- 401(k) with match program, available day one.
- Paid time off starting at 80 hours, increasing with seniority.
- Four paid holidays.
- Medical, vision, and dental insurance.
- Company-funded HSA/HRA program.
- Short-term disability.
- Company-paid life insurance.
- Wellness program with the opportunity to earn $300 annually.
- Team Member Assistance Program and Fund.
- Discounted pet health insurance.
- Gym reimbursement.
- Tuition reimbursement program.
- Training and growth opportunities.
- Team member discounts at all locations.
- Company discount program for tickets, electronics, vacations, and more.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
