Tolling Industry Management Consulting Senior Manager

Accenture•Columbus, OH

2d•$112,900 - $338,300•Onsite

About The Position

Accenture Strategy & Consulting is seeking individuals who love solving challenges. This role involves developing provocative points of view and transformative insights to shape industries, working with diverse experts and a robust portfolio of capabilities. The work focuses on future-proofing careers through continuous learning and development, aiming to create impactful and unique careers. The Public Service group serves clients across state and local government, non-profit, and transportation and tolling industries. The Tolling Industry Senior Manager is an experienced leader responsible for delivering complex, programmatic, and organizational transformation for tolling agencies, transportation authorities, and related public sector entities. This role drives industry-specific, functional, and digital operating model transformation across the full tolling ecosystem, including back office modernization, customer service redesign, and roadside systems integration. Beyond delivery, the Senior Manager will actively contribute to identifying, qualifying, and shaping new client opportunities, and will play a visible role in developing the tolling practice by bringing deep domain expertise, innovative thinking, and collaborative leadership to every engagement. Travel is required at 75-100%.

Requirements

A minimum of 8 years of public service or tolling industry experience
A minimum of 7 years of high-value consulting experience, with a significant portion in the tolling or broader transportation sector
Deep tolling domain knowledge, including comprehensive understanding of: back-office systems (tolling customer account management, billing, dispute resolution, interoperability hubs, and violation enforcement); customer service operations (contact center models, digital self-service, escalation frameworks); and roadside systems (gantry and lane technology, transponder ecosystems, tolling enforcement technology)
A minimum of 7 years of experience leading large, cross-functional teams and managing multiple workstreams simultaneously with minimal oversight
A minimum of 7 years of experience engaging with senior client executives, including state DOT leadership, tolling authority executives, and C-suite stakeholders

Nice To Haves

Bachelor's degree
Comprehensive understanding of the tolling industry competitive landscape, including relationships with major system integrators and technology vendors, awareness of peer agency strategies, and knowledge of the procurement and policy environment
Clear understanding of the major challenges and opportunities facing the tolling industry today—including revenue leakage mitigation, multi-agency interoperability, the transition to cashless and all-electronic tolling, customer experience modernization, and equity in tolling
Proven ability to qualify, shape, and drive new business opportunities within the tolling sector, including contributing to proposals, positioning strategies, and client relationship development
Direct experience leading tolling technology procurements, system replacements, or back-office modernization programs
Demonstrated ability to work collaboratively across diverse teams—including client personnel, technology partners, and internal practice leadership—to deliver integrated outcomes
Recognized contributor to tolling industry forums, working groups, or associations (e.g., IBTTA, AAMVA, state tolling coalitions)
Experience developing and implementing innovations in tolling, such as AI-driven customer service, predictive analytics for revenue management, or connected vehicle tolling pilots
Experience mentoring and developing junior consulting practitioners in tolling or transportation engagements
Government finance, capital program, or budgeting experience specific to tolling or transportation infrastructure

Responsibilities

Drive industry-specific, functional, and digital operating model transformation across the full tolling ecosystem—spanning back office modernization, customer service redesign, and roadside systems integration.
Actively contribute to identifying, qualifying, and shaping new client opportunities.
Play a visible role in developing the tolling practice by bringing deep domain expertise, innovative thinking, and collaborative leadership to every engagement.
Lead large, cross-functional teams and manage multiple workstreams simultaneously with minimal oversight.
Engage with senior client executives, including state DOT leadership, tolling authority executives, and C-suite stakeholders.
Qualify, shape, and drive new business opportunities within the tolling sector, including contributing to proposals, positioning strategies, and client relationship development.
Lead tolling technology procurements, system replacements, or back-office modernization programs.
Work collaboratively across diverse teams—including client personnel, technology partners, and internal practice leadership—to deliver integrated outcomes.
Develop and implement innovations in tolling, such as AI-driven customer service, predictive analytics for revenue management, or connected vehicle tolling pilots.
Mentor and develop junior consulting practitioners in tolling or transportation engagements.