Tolling Industry Management Consulting Manager

Accenture•Columbus, OH

21h•$80,400 - $293,800•Hybrid

About The Position

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. In Strategy & Consulting, we work with C-suite executives, leaders and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise are supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization's total enterprise reinvention. If you love solving challenges and not just studying them, then Accenture Strategy & Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries. You'll work with an amazing and diverse mix of world-class experts with access to one of the most robust portfolios of capabilities and ecosystem relationships in the industry. Together, you'll do so much more than consult. Coming here means future-proofing your career and going as far as your ambition takes you. Becoming a tech-savvy, well-rounded, multi-disciplined and market-relevant advisor doesn't happen by chance. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you. Ultimately, we believe we is greater than me and that diverse perspectives lead to the best solutions. Joining Accenture means you will learn, innovate and lead, and together we will improve the way the world works and lives. Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients. People in our Public Service group serve an array of clients across state and local government, non-profit, and transportation and tolling industries. The Tolling Industry Manager is experienced in delivering programmatic, operational, and organization design, transformation and service delivery improvements for tolling agencies and transportation authorities. The Manager will design and implement business changes that drive industry-specific, functional, and digital operating model transformation across tolling operations—with a particular focus on back office systems modernization, customer service operations, and roadside technology integration. The Manager is a collaborative team leader who can guide junior practitioners while engaging directly with client counterparts to drive results. Ability to travel 75%+. Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. 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Requirements

A minimum of 5 years of high-value consulting experience
A minimum of 5 years of public service, transportation, or tolling industry experience
Demonstrated tolling domain knowledge, including hands-on understanding of back-office systems (customer account management, billing, reconciliation, and violation processing), customer service operations, and roadside systems (toll collection hardware, transponder technology, lane management)
A minimum of 5 years of experience leading workstreams and meeting deadlines within large, cross-functional teams
A minimum of 5 years of experience working with mid- to senior-level client stakeholders

Nice To Haves

Bachelor's degree
Experience identifying and helping to shape new client opportunities within the tolling or broader transportation sector
Led back-office system implementations, procurements, or operational assessments for a tolling agency or authority
Knowledge of emerging tolling innovations, such as connected and autonomous vehicle tolling, open road tolling architectures, or tolling-as-a-service models
Solid understanding of the tolling industry competitive landscape, including major technology vendors, system integrators, and the regulatory and policy environment shaping tolling agencies
Familiarity with key challenges and opportunities facing the tolling industry, including interoperability, revenue leakage, customer experience transformation, and the shift to cashless and all-electronic tolling
Government finance and budgeting experience relevant to tolling capital and operating programs
Experience bringing innovative ideas to projects and translating them into actionable client solutions
Ability to work effectively within a team structure, mentoring consultants and coordinating across workstreams to deliver cohesive client outcomes

Responsibilities

Design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.
Design and implement business changes that drive industry-specific, functional, and digital operating model transformation across tolling operations—with a particular focus on back office systems modernization, customer service operations, and roadside technology integration.
Guide junior practitioners while engaging directly with client counterparts to drive results.