Tolling Industry Management Consulting Principal Director

Accenture•Columbus, OH

2d•$138,800 - $434,000•Remote

About The Position

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com. You Are: If you love solving challenges and not just studying them, then Accenture Strategy & Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries. You'll work with an amazing and diverse mix of world-class experts with access to one of the most robust portfolios of capabilities and ecosystem relationships in the industry. Together, you'll do so much more than consult. The Work: Coming here means future-proofing your career and going as far as your ambition takes you. Becoming a tech-savvy, well-rounded, multi-disciplined and market-relevant advisor doesn't happen by chance. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you. Ultimately, we believe we is greater than me and that diverse perspectives lead to the best solutions. Joining Accenture means you will learn, innovate and lead, and together we will improve the way the world works and lives. Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients. People in our Public Service group serve an array of clients across state and local government, non-profit, and transportation and tolling industries. People in Strategy & Consulting drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales. The Tolling Industry Principal Director is a recognized thought leader and senior practice builder who brings unparalleled expertise in tolling domain knowledge, industry strategy, and transformational program delivery. The Principal Director is accountable for driving the growth of Accenture's tolling consulting practice—originating and closing new client relationships, shaping and winning large-scale opportunities, and delivering transformational outcomes across the full tolling ecosystem. This leader sets the strategic direction for engagements, mentors the next generation of tolling consultants, and serves as a trusted advisor to agency executives and government leaders navigating the most complex challenges in the industry. Ability to travel 75%-100%.

Requirements

A minimum of 12 years of high-value consulting experience with proven expertise in the tolling, transportation, or public sector industries
A minimum of 12 years of public service or transportation industry experience, including substantial tolling-specific work
Mastery-level tolling domain knowledge across the full ecosystem: back office systems (enterprise billing, customer account management, interoperability hubs, financial reconciliation, violation processing, and enforcement); customer service operations (multi-channel service delivery, digital transformation, contact center strategy, escalation frameworks, and equity considerations); and roadside systems (tolling technology architecture, gantry and lane systems, transponder and tag management, tolling enforcement technologies, and emerging vehicle detection platforms)
Comprehensive, current understanding of the tolling industry competitive landscape—including deep familiarity with major technology vendors and system integrators, peer agency strategic initiatives, emerging market entrants, and the regulatory, legislative, and policy environment shaping tolling at the state and federal level
Demonstrated ability to qualify, shape, and drive large-scale new business opportunities within the tolling sector, including leading proposal development, executive-level positioning, orals presentations, and strategic partnership negotiations

Nice To Haves

Hold a bachelor's degree or advanced degree in a related field
Industry strategy and consulting thought leadership, with a track record of bringing transformative insights to clients and to the broader industry
Authoritative understanding of the challenges and opportunities facing the tolling industry, including but not limited to: multi-agency and multi-state interoperability, revenue leakage and violation enforcement strategies, the transition to cashless and all-electronic tolling, customer equity and accessibility, workforce modernization, and the long-term sustainability of toll-funded infrastructure
Served in an executive advisory capacity for a major tolling authority or state DOT
Led the development of new tolling market strategies, business development playbooks, or industry-specific service offerings
Experience structuring and leading P3 (public-private partnership) arrangements, major tolling system procurements, or complex multi-agency program governance structures
Deep knowledge of and ability to advance new innovations within tolling—including connected and autonomous vehicle tolling, open tolling architectures, AI-driven customer and operations platforms, tolling-as-a-service business models, real-time data analytics for revenue management, and mobility-as-a-service integration
Proven ability to lead and inspire large, matrixed, multi-disciplinary teams across client personnel, technology partners, subcontractors, and internal practice resources—modeling collaborative leadership and fostering a team-first culture
Experience with public speaking, publications, trade journal coverage, or active participation in trade associations relevant to the tolling industry (e.g., IBTTA, TRB, AASHTO, state tolling coalitions)
Experience mentoring and sponsoring senior consulting talent and building high-performing tolling practice

Responsibilities

Accountable for driving the growth of Accenture's tolling consulting practice
Originating and closing new client relationships
Shaping and winning large-scale opportunities
Delivering transformational outcomes across the full tolling ecosystem
Setting the strategic direction for engagements
Mentoring the next generation of tolling consultants
Serving as a trusted advisor to agency executives and government leaders navigating the most complex challenges in the industry