Tolling Industry Management Consultant

Accenture•Columbus, OH

2d•$54,400 - $205,800•Onsite

About The Position

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com. If you love solving challenges and not just studying them, then Accenture Strategy & Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries. You'll work with an amazing and diverse mix of world-class experts with access to one of the most robust portfolios of capabilities and ecosystem relationships in the industry. Together, you'll do so much more than consult. Coming here means future-proofing your career and going as far as your ambition takes you. Becoming a tech-savvy, well-rounded, multi-disciplined and market-relevant advisor doesn't happen by chance. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you. Ultimately, we believe we is greater than me and that diverse perspectives lead to the best solutions. Joining Accenture means you will learn, innovate and lead, and together we will improve the way the world works and lives. Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients. People in our Public Service group serve an array of clients across state and local government, non-profit, and transportation and tolling industries. The Tolling Industry Consultant will support the design and implementation of business changes that drive transformation in tolling agencies and transportation authorities, focusing on tasks relating to people, process, and technology. Working as part of a collaborative team, the Consultant will contribute to client engagements across back-office operations, customer service, and roadside systems, developing foundational tolling domain knowledge while delivering meaningful outcomes under the guidance of senior practitioners. Ability to travel 75–100%.

Requirements

A minimum of 3 years of public service, transportation, or tolling industry experience
A minimum of 2 years of experience supporting large-scale operational or technology engagements
Foundational knowledge of the tolling industry, including an awareness of back-office systems (billing, account management, customer service platforms), roadside systems (transponders, gantries, toll collection equipment), and customer service operations

Nice To Haves

Bachelor's degree
Consulting or advisory experience in a transportation or tolling context
Demonstrated ability to work effectively within a team structure, contributing to workstreams and meeting project deadlines
Awareness of the competitive landscape in the tolling industry, including key vendors, technology providers, and peer agencies
Curiosity about emerging innovations in tolling, such as all-electronic tolling (AET), cashless tolling, interoperability standards, and connected vehicle technologies
Hands-on exposure to tolling back-office platforms or roadside technology deployments
Innovative ideas and a continuous improvement mindset to client projects
Experience supporting client-facing presentations or stakeholder workshops

Responsibilities

Support the design and implementation of business changes that drive transformation in tolling agencies and transportation authorities, focusing on tasks relating to people, process, and technology.
Contribute to client engagements across back-office operations, customer service, and roadside systems.
Develop foundational tolling domain knowledge while delivering meaningful outcomes under the guidance of senior practitioners.
Design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.