To-Go - Southwood Valley

WINGS N MORE FRANCHISE GROUP•College Station, TX

3d•Onsite

About The Position

Wings ‘N More is hiring a To-Go team member at its Southwood Valley location in College Station, Texas. The role focuses on providing friendly, professional service for takeout orders, from greeting guests and taking orders to coordinating pickup and ensuring each order is accurate. Team members use the restaurant’s POS system to enter orders and process payments, communicate with kitchen and front-of-house staff, and follow food safety and sanitation procedures. The position calls for strong hospitality, attention to detail, and the ability to work efficiently under pressure. Evening, weekend, and holiday availability may be needed.

Requirements

Excellent customer service skills.
Friendly, team-oriented attitude with a focus on hospitality.
Strong attention to detail, speed, and consistency under pressure.
Basic math proficiency for handling transactions.
Ability to work evenings, weekends, and holidays as needed.

Responsibilities

Greet guests warmly and provide a friendly, professional welcome for to-go orders in person and over the phone.
Use clear communication and excellent phone etiquette when taking orders and answering guest inquiries.
Use menu knowledge to enter orders accurately, including modifications and special requests.
Use the restaurant’s POS system to place orders and process cash, credit, and digital payments, as well as gift card sales.
Coordinate takeout pickups and quote accurate wait times in partnership with restaurant managers.
Communicate with kitchen and front-of-house staff to support timely, correct order preparation.
Organize and prioritize multiple orders while maintaining accuracy and avoiding delays or errors.
Package and check to-go orders carefully for accuracy.
Follow food safety and sanitation procedures and maintain cleanliness and food quality standards.
Work as a team across departments to provide a seamless guest experience.
Address guest questions or concerns professionally and involve management when appropriate.
Provide a satisfactory pickup experience and an appropriate parting remark to each customer.