To Go

M CROWD RESTAURANT GROUP•Plano, TX

6d•Onsite

About The Position

The To Go position provides friendly, attentive service to guests placing takeout orders. The role ensures orders are accurately prepared, packaged, and ready for pickup, creating a positive and seamless guest experience. The employee manages takeout and third-party delivery operations, answers guest questions, takes and enters orders, packages food and beverages, handles payments, and keeps service areas clean. The position also includes assisting guests with vehicle delivery when needed and performing other duties as directed to support smooth restaurant operations. Employees must maintain a safe and healthy work environment, follow applicable safety and sanitation practices, and wear protective clothing or equipment when required. The work involves standing and walking for extended periods, reaching, bending, stooping, and lifting or carrying 40 pounds or more, as well as exposure to hot kitchen and cold walk-in temperatures.

Requirements

Must be at least 18 years of age.
At least one year of experience as a server or host/hostess.
Valid Food Handlers Certification.
Valid Alcohol Service Certification.
Strong customer service, hospitality, and interpersonal skills.
Ability to accurately take and prepare takeout orders.
Knowledge of menu items, ingredients, and packaging standards.
Attention to detail and commitment to food quality and presentation.
Ability to multitask and work efficiently in a fast-paced environment.
Basic math skills and ability to handle cash and other payment transactions accurately while operating a point-of-sale system.
Basic knowledge of dining room operations and service procedures.
Must be authorized to work in the United States.
Must be a team player.
Ability to stand and walk for extended periods, reach, bend, stoop, and lift and carry 40 pounds or more.
Ability to work with exposure to varying temperatures, including hot kitchen and cold walk-in conditions.

Responsibilities

Welcome and greet guests, providing attentive, personalized service.
Inform guests of specials and menu changes, answer phone calls according to hospitality standards, and make guest-focused recommendations.
Answer questions about food, beverages, and restaurant functions and services.
Manage third-party delivery and takeout operations, ensuring order accuracy, timely fulfillment, and guest service.
Take food and beverage orders and enter them into the point-of-sale system.
Package or deliver food and beverages from the kitchen and bar in a timely manner.
Package takeout orders according to standards, including required condiments and utensils.
Deliver orders to guests' vehicles when needed.
Perform assigned side work at the beginning and end of each shift and maintain clean service areas.
Ensure guest satisfaction and respond promptly and courteously to requests.
Prepare bills, accept payments, process credit card charges, and make change when applicable.
Thank guests for their visit and invite them to return.
Fill in as needed to support efficient operation of the to-go section, as directed by the restaurant manager or director.
Maintain a safe and healthy work environment, follow safety practices, report safety concerns, use required protective equipment, and wash and sanitize hands as specified.