TNC Branch Manager I

Hertz•Auburn, MA

26d

About The Position

The Branch Manager represents Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role leads branch employees and oversees operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. It requires in-depth knowledge of operations, management, logistics, technology, and financial disciplines, along with decisive, analytical, goal-directed, service-oriented leadership. The Branch Manager develops and monitors the annual business plan to support profitability, manages reservations and pickups, builds vendor relationships, and implements location strategies to improve revenue and profitability. The role also maintains customer service standards, develops employees through coaching and performance management, promotes the branch in the community, and ensures compliance with corporate policies and procedures.

Requirements

High school diploma or general equivalency diploma required.
Valid driver's license and clean motor vehicle record.
Previous management experience in a fast-paced environment.
Demonstrated history of success and result orientation.
Demonstrated ability to direct and motivate teams.
Proficiency with technology.
Financial and business acumen.
Knowledge of customer service resolution practices, communication techniques, coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
Highly organized, with the ability to interface with multifaceted, cross-functional teams.
Expert knowledge of Microsoft Office, including the ability to handle complex analysis using Excel, and strong knowledge of PowerPoint.
Strong time-management skills.
Customer-service aptitude and ability to address and resolve customer service issues.
Flexible and able to adapt to changes.
Excellent oral and written communication skills.

Nice To Haves

Associate degree preferred.
Experience in car rental, hospitality, or tourism.

Responsibilities

Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
Direct and organize reservations and pickups, and develop relationships with vendors such as Lyft, Uber, and Pep-boys.
Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
Handle or assist with resolving customer service issues and maintain customer service at or above area goals.
Coach staff and empower them to engage in problem resolution and customer relations.
Attend or host outside sales meetings and events to promote the company and branch location.
Increase branch market penetration and revenue.
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, aligned with corporate objectives.
Participate in training, coaching, and mentoring branch staff.
Complete performance reviews with branch staff and discuss strengths and development opportunities.
Hold weekly staff meetings to keep employees motivated and informed about business operations.
Conduct monthly business reviews with branch staff to ensure KPI knowledge.
Maintain a positive employee-relations environment.
Ensure corporate policies and procedures are administered and followed by all personnel.