TMO Dispatcher

DocGo • New York City, NY

14h • Onsite

About The Position

The Mount Sinai Hospital Transportation Management Office works 24 hours a day, every day of the year to bring patients to and from needed medical care. TMO dispatchers work within the Mount Sinai Transportation Services Department collaboratively with health system leadership to maintain efficient patient flow for discharges and appointments requiring transportation. These services include: Transporting patients who are leaving the hospital, often to return home or to a nursing or rehabilitation facility. Bringing patients from home to outpatient appointments or therapies (such as dialysis or chemotherapy and/or radiation treatment for cancer care). Transporting patients to and from clinical trials in which they are participating. The TMO facilitates patient transport requests at Mount Sinai Brooklyn, Mount Sinai Kravis Children’s Hospital, Mount Sinai Morningside, Mount Sinai Queens, Mount Sinai West, The Mount Sinai Hospital and Mount Sinai South Nassau, as well as Mount Sinai ambulatory facilities. Ambulnz by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Requirements

• High School Diploma or GED
• Strong verbal and written communication skills
• Excellent interpersonal and teamwork skills
• Ability to multitask and prioritize tasks effectively
• Ability to work both independently and collaboratively in a team environment

Nice To Haves

• NIMS IS 100, 200, 700, 800 (must be willing to obtain, if hired)
• Transportation dispatch experience preferred (EMS dispatch preferred)
• Strong geographical knowledge of service areas
• Ability to remain calm and composed in high-pressure situations
• Proficiency in typing (40-45 WPM) and data entry
• Familiarity with computer-aided dispatch (CAD) software

Responsibilities

• Handle a high volume of incoming calls, prioritize, and dispatch calls using the CAD system
• Determine the appropriate level of care and coordinate transport activities with field EMTs.
• Coordinate daily operations of the EMS Zone assigned.
• Provide courteous, professional service to medical facilities, the public, and fellow EMS staff
• Assign trips to the appropriate resources based on need and availability
• Collect patient billing information and ensure accurate documentation of prebilling activities
• Mentor new hires and provide guidance to staff in the absence of a supervisor or manager
• Act as a resource for colleagues and assist with operational needs
• Oversees compliant Call Taking, Dispatch and Pre-Billing functions for the assigned shifts
• Perform other duties as required/assigned.

Benefits

• Sign-on Bonuses for Full-Time new hires of up to $3,000
• Referral Bonus when recommending a full-time candidate that is hired of up to $1,500
• 401K, Medical, Dental & Vision Insurance (with company contribution), paid time off for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED