Title Specialist

Copart • Orlando, FL

10d • $21 - $24

About The Position

The Title Specialist processes vehicle titles daily in accordance with applicable state and local regulations and Copart policies. The role answers questions, supports customers, and offers solutions to meet their needs. It also involves maintaining file documentation, updating customers on file status, and keeping accurate vehicle titling records within company guidelines. The Title Specialist represents the company through face-to-face and verbal interactions with customers ranging from members of the public to high-level organizational managers.

Requirements

• High school diploma.
• Two years of customer service experience.
• One year of vehicle title processing experience.
• Computer proficiency, including MS Office Word / Suite.
• Typing speed of 45 words per minute.
• Basic 10-key proficiency.
• Excellent customer service skills and attitude.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet time-sensitive deadlines.
• Ability to multitask.
• Ability to work independently with little supervision.
• Ability to view a computer screen for a significant portion of the workday.
• Strong attention to detail.
• Strong organizational skills.
• Numeric and alphabetic filing skills are mandatory.
• Ability to work overtime as needed.

Nice To Haves

• Knowledge of title requirements in local and surrounding states.
• Notary license.
• Bilingual ability.

Responsibilities

• Efficiently and accurately identify and analyze vehicle title and ownership documents within company guidelines.
• Provide excellent customer service to internal and external customers.
• Process vehicle titles in accordance with state guidelines.
• Research missing or incorrect title paperwork and determine an appropriate resolution in a timely manner.
• Communicate with customers by email or verbally to handle title issues.
• Build relationships and maintain professional rapport with DMV representatives and sellers.
• Maintain title bin filing as necessary.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program at no cost to the employee.
• Vacation and sick pay.
• Paid company holidays.
• Life and AD&D insurance.
• Discounts.
• Other employee benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED