Title Specialist

RBGlobal • Baltimore, MD

3d

About The Position

The Title Specialist secures and processes the documents required to transfer vehicle title ownership for insurance and remarketing customers. The role involves reviewing incoming salvage titles from multiple states, entering title information into IAA’s operating system, completing ownership-transfer applications, and ensuring compliance with applicable state and buyer requirements. Where IAA is authorized to act as a state processing authority, the Title Specialist may also work within state systems.

The position provides customer support by phone, email, mail, and direct contact; responds to questions, complaints, and requests; and resolves problems or discrepancies that arise during title transfers. The Title Specialist maintains current knowledge of title and salvage laws, protects confidential customer information, follows records-retention policies, and performs related clerical and office duties under close supervisor direction. Other duties may be assigned by management.

Requirements

• 1–2 years of state or national title-processing experience.
• 2–3 years of previous knowledge in title and salvage title requirements.
• Experience maintaining customer databases.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and prepare them for sale.
• Maintain current knowledge of title and salvage laws and requirements in multiple states.
• Provide customer service and support to internal and external partners, offering solutions and timely responses.
• Provide customer support through mail, email, telephone, and direct personal contact.
• Review and enter title work for customers.
• Complete applications to transfer title ownership.
• Enter information from titles received from the state into the IAA operating system.
• Respond to customer questions, complaints, and requests.
• Resolve problems encountered while transferring title ownership.
• Perform word processing, filing, and related clerical duties.
• Follow established procedures and work under close supervisor direction.
• Assist with other office functions as needed.
• Immediately report violations of company policy to a supervisor or manager.
• Protect confidential personal customer information and follow state and company records-retention policies and procedures.
• Develop employees as part of a progression plan.
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed