Title Specialist

Copart•Dallas, TX

13d

About The Position

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world. Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Title Express Specialist is responsible for assisting auto insurance companies with the procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners. Will work on additional projects, assist with training new staff, and cross-training existing staff with a focus on working on aging inventory and problem files. Are considered Subject Matter Experts (SME) for Title Procurement.

Requirements

2 plus years of office customer service experience
HS degree
Proficient in basic office equipment and with Microsoft products
Ability to identify/analyze vehicle title documents within company and State guidelines
Ability to work closely with State DMV's and Lien Holder entities
Problem solver
Ability to multi-task
Basic 10 key proficiency
Ability to work in a fast-paced environment
Excellent communication skills -- written and verbal
Excellent customer service skills and attitude
Basic math skills
Ability to delegate/prioritize work flow
Ability to work independently or in a team environment
Ability to read/write in English fluently and effectively
Valid driver's license

Responsibilities

Opening/scanning mail received
Call queue (ability to answer basic TP questions, give claim updates, and direct caller to correct party/team if applicable)
Total Loss Packets (create and send all documents required per state guidelines)
Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee, and Copy of Title)
Initial calls to owners/insureds (these are customer-specific tasks and it used to inform the owner of the packet that will be sent to them)
Follow-up calls to owners/insureds to follow up on needed documents or corrected documents needed
Follow-up calls to Lien Holders (for documents listed above in the initial call)
Will send out revised packets to the owners/insureds as needed
Will be held to the internal cycle times and other auditable criteria
Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines
Launch the "Okay to Pay" the owner/insured to the Insurance company after a final review of the file for compliance
Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligations.
Works all Misc. problem files
Reviews new and revised packets for compliance prior to disposition to the customer
Reviews and works all aged inventory to expedite resolution and file closure
May be a direct POC for Copart sellers
Other tasks as assigned by management