Title Specialist

Copart•Indianapolis, IN

5d•$21 - $24

About The Position

The Title Specialist is responsible for daily processing of vehicle titles and applying relevant state and local title-processing regulations and company policies. The role answers questions, supports customers, and offers solutions to meet their needs. It also involves maintaining file documentation and accurate vehicle-titling records, updating customers on file status, and representing the company in face-to-face and verbal interactions with customers ranging from the general public to organizational managers.

Requirements

High school diploma.
Two years of customer service experience.
One year of vehicle title-processing experience.
Computer proficiency, including MS Office Word / Suite.
Typing speed of 45 words per minute.
Basic 10-key proficiency.
Excellent customer service skills and attitude.
Excellent verbal and written communication skills.
Ability to work under pressure and meet time-sensitive deadlines.
Ability to multitask.
Ability to work independently with little supervision.
Ability to view a computer screen for a significant portion of the workday.
Strong attention to detail.
Strong organizational skills.
Numeric and alphabetic filing skills are mandatory.
Ability to work overtime as needed.

Nice To Haves

Knowledge of title processing for local and surrounding states.
Notary license.
Bilingual ability.

Responsibilities

Identify and analyze vehicle title and ownership documents accurately and in accordance with company guidelines.
Provide excellent customer service to internal and external customers.
Process vehicle titles in accordance with state guidelines.
Research missing or incorrect title paperwork and determine an appropriate resolution in a timely manner.
Communicate with customers by email or verbally to address title issues.
Build relationships and maintain professional rapport with DMV representatives and sellers.
Maintain title-bin filing as necessary.
Perform other duties as assigned.