Title Specialist

Copart • Long Island, NY

3d

About The Position

The Title Specialist is responsible for daily vehicle-title processing and providing support to customers. The role requires understanding relevant state and local title-processing regulations and Copart policies to answer questions and offer solutions that meet customer needs. The specialist maintains file documentation, updates customers on file status, and keeps accurate vehicle-titling records in accordance with company guidelines. The position involves face-to-face and verbal interactions with customers ranging from members of the public to high-level organizational managers.

Requirements

• High school diploma.
• Two years of customer-service experience.
• One year of vehicle-title-processing experience.
• Computer proficiency, including Microsoft Office Word/Suite.
• Typing speed of 45 words per minute.
• Basic 10-key proficiency.
• Excellent customer-service skills and attitude.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet time-sensitive deadlines.
• Ability to multitask and work independently with little supervision.
• Ability to view a computer screen for a significant portion of the workday.
• Strong attention to detail and organizational skills.
• Numeric and alphabetic filing skills.
• Must be able to work overtime as needed.

Nice To Haves

• Knowledge of titles in local and surrounding states.
• Notary license.
• Bilingual ability.

Responsibilities

• Accurately identify and analyze vehicle title and ownership documents within company guidelines.
• Provide excellent service to internal and external customers.
• Process vehicle titles in accordance with state guidelines.
• Research missing or incorrect title paperwork and determine an appropriate resolution promptly.
• Communicate with customers by email or verbally to address title issues.
• Build professional relationships with DMVs and sellers.
• Maintain title-bin filing as needed.
• Maintain file documentation, update customers on file status, and keep accurate vehicle-titling records.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program at no cost.
• Vacation and sick pay.
• Paid company holidays.
• Life and AD&D insurance.
• Employee discounts.
• Other employee benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED