Title Specialist

OPENLANE•Carmel, IN

About The Position

The Title Specialist processes title services to ensure client service-level agreements (SLAs) and PAR quality standards are met. The role requires developing proficiency and client confidence in customer service, titling processes across all 50 states, recovery affidavits, and communications with auctions. The specialist provides customer and telephone support, processes title and registration documents, maintains title records and inventory information, coordinates with state motor vehicle departments, and communicates with clients and management.

Requirements

High school diploma or equivalent.
1–2 years of general office and data-entry experience.
Typing speed of 45–60 words per minute.

Nice To Haves

Associate’s or bachelor’s degree.
1–2 years of title-processing experience.
Strong organizational skills and attention to detail.
Computer experience with Windows and Google Applications.

Responsibilities

Provide excellent customer service and telephone support, answering client questions or researching answers.
Perform general filing, copying, and administrative support.
Complete title and registration applications and recovery affidavits, and track transactions across all 51 U.S. jurisdictions.
Enter new title requests into the title inventory system.
Contact Departments of Motor Vehicles daily for updates.
Prepare and distribute title invoices involving fees or charges.
Review client titles and related documents to determine the action needed to provide good negotiable titles.
Post title information to remarketing units in inventory.
Create, sign, and retain documents confirming movement of title work within PAR North America, ensuring each title is correctly identified.
Prepare, audit, and maintain records of money required by states to process individual titles.
Communicate changes in state Department of Motor Vehicles title-application processing to the Title Supervisor and Manager.
Maintain a quick reference guide for day-to-day title needs.
Keep files current with information and forms required to apply for new, duplicate, or repossession titles in each state.
Use the NADA and Registration Text Book and other applicable trade manuals.
Retain and learn to use PAR internal computer systems.
Maintain communication with assigned clients and raise concerns with a supervisor or management.
Provide reports to management or clients as required.
Perform other duties as directed by management.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions and FSA options (US)
Immediately vested 401(k) (US) or RRSP (Canada) with company match
Paid vacation, personal, and sick time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Employee Assistance Program
Employer-paid Leap into Service Day to volunteer
Tuition reimbursement for eligible programs
Opportunities to expand skills and share knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement