Title Specialist I (Manheim)

Cox Enterprises • Harrisonburg, VA

3d • $17 - $25 • Onsite

About The Position

The Title Specialist I processes and reassigns titles for vehicles sold by the auction. The role examines titles for accuracy and compliance with applicable requirements, verifies state acceptance, and checks VINs, odometer readings, lien releases, alterations, negotiability, and potential fraud. Title discrepancies are reported and titling issues are resolved through communication with customers, dealers, and regulatory agencies, working with a manager or supervisor on price adjustments when needed.

The position maintains knowledge of DMV laws and regulations and interprets titling rules for the states where vehicles are processed. Additional duties include routing calls, processing sale-day transactions in AS400, providing customer service, managing outstanding-title reports and follow-ups, issuing gate passes, assisting with sale-day balancing, and supporting title and check audits. The role follows company safety procedures and may require overtime based on business needs.

This is an onsite role in an office setting. A pre-employment drug test is required; the posting states that marijuana is not currently included in that test for this position. The workplace prohibits possession, use, or being under the influence of drugs illegal under federal or state law during work hours or on company property or in company vehicles.

Requirements

• High school diploma or equivalent.
• At least 2 years of related experience in the auction or automobile industry, or at a Department of Motor Vehicles.
• Valid driver's license and safe driving record.
• Effective communication skills.
• Good problem-solving and organizational skills.
• Basic computer software skills.
• Vision abilities including close vision, distance vision, and depth perception.

Nice To Haves

• Notary seals and stamps preferred.

Responsibilities

• Process and reassign titles for vehicles sold by the auction.
• Examine vehicle titles for accuracy and conformity to requirements; verify state acceptance, VINs, odometer readings, lien releases, and the absence of alterations.
• Determine title negotiability, assess for potential fraud, and report discrepancies.
• Resolve titling issues with customers, dealers, and regulatory agencies; work with a manager or supervisor on price adjustments when needed.
• Maintain knowledge of DMV laws and regulations and interpret titling requirements for each state in which vehicles are processed.
• Receive and route telephone calls courteously and efficiently.
• Process sale-day transactions using AS400 and provide customer service.
• Run outstanding-title reports, review them, and contact sellers regarding outstanding titles.
• Issue gate passes for no-sale vehicles and purchases.
• Assist with sale-day balancing activities.
• Run 15-day outstanding-title reports for consignment vehicles sold without titles, match invoices against reports, contact sellers to obtain titles, and record title status in the system.
• Assist with title and check audits.
• Follow safety and health procedures and participate in safety activities.
• Perform other duties as assigned by management.
• Work overtime when business needs dictate.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid time off for bereavement leave, voting, jury duty, volunteer time, military leave, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential retirement planning benefits, including a 401(k).
• Potential paid days off, including sick leave, parental leave, flexible vacation or wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED