Account Operations Specialist I (Manheim)

Cox Communications • Riverside, CA

13d • Onsite

About The Position

The Account Operations Specialist I serves as an account liaison, coordinating and executing account service-level agreements and acting as a primary point of contact for auction vendors and clients. The specialist works with clients to understand their requirements, promote Cox Automotive products and services, and ensure agreed-upon work meets client expectations. The role helps find mutually beneficial solutions and coordinates customer engagement with auction personnel and other stakeholders.

The position supports auction operations by reviewing sale lineups, locating missing vehicles, helping ensure vehicles are prepared and parked on time, monitoring reconditioning processes, and communicating with client teams and stakeholders. With support from more senior peers and auction departments, the specialist reviews vehicles, recommends and coordinates reconditioning, and audits condition reports and imaging. The role also develops foundational knowledge of auction services, condition-report data, and vehicle inspections.

The position is based at a specified Cox location, with no remote option and no travel. It is a day-shift role. Compensation is $21.83–$32.79 per hour, with possible additional commission or incentive compensation. Candidates must pass a pre-employment drug test. Cox does not currently test for marijuana before employment in this role, but prohibits possession, use, or impairment from drugs illegal under federal or state law during work hours, on company property, or in company vehicles. Applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

• High school diploma or GED.
• Up to 2 years of experience in a related field, including at least 1 year in the automotive industry or a related field.
• Team-based interpersonal skills.
• Excellent verbal and written communication skills.
• Physical ability and mental acuity to perform the position's duties successfully within required timeframes and meet business requirements.
• Valid driver's license and safe driving record.
• Basic computer skills, including Microsoft Outlook and Excel and other internal business technology platforms.
• Must pass a pre-employment drug test.
• Must be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• Prior vehicle reconditioning experience or general auto body knowledge.
• Ability to operate vehicles with standard and automatic transmissions.

Responsibilities

• Provide exceptional customer service to support client satisfaction.
• Review vehicle sale lineups, locate missing vehicles, and work with account representatives to ensure vehicles are ready and parked on-spot on time for sale.
• Perform basic client services duties, including monitoring vehicle reconditioning, supporting the client team, and communicating with stakeholders to support smooth auction operations.
• Educate clients on company products and services.
• With assistance from senior peers and auction departments, review sale-lineup vehicles, recommend and coordinate reconditioning services, and conduct condition-report and imaging audits to reduce policy-loss and goodwill expenses.
• Coordinate account service-level agreements and customer engagement with auction personnel and other stakeholders.
• Follow safety and health procedures, model safe behaviors, and actively participate in safety activities aligned with Safety Excellence.
• Perform other duties as assigned.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance options, including medical, dental, and vision.
• 401(k) retirement planning.
• Paid time off options, which may include sick leave, parental leave, flexible vacation/wellness days, and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED