Title Specialist I (Manheim)

Cox Communications • Harrisonburg, VA

1d • Onsite

About The Position

The Title Specialist I processes and reassigns titles for vehicles sold by the auction. This position reviews title documents for accuracy, conformity with requirements, acceptance in the relevant state, negotiability, and possible fraud. The role identifies and reports discrepancies, resolves titling issues with customers, dealers, and regulatory agencies, and maintains knowledge of applicable state DMV laws and regulations.

The position also supports auction operations by handling telephone calls, processing sale-day transactions in AS400, providing customer service, issuing gate passes, assisting with sale-day balancing and title/check audits, and following up with sellers about outstanding titles. The role works in an office setting at a specified Cox location, with no remote option. Overtime may be required as business needs dictate.

A high school diploma or equivalent and at least two years of related experience in the auction/automobile industry or at a Department of Motor Vehicles are required. A valid driver's license and safe driving record, effective communication skills, good problem-solving and organizational skills, and basic computer software skills are also required. Notary seals and stamps are preferred. Vision abilities required include close, distance, and depth perception.

Employment is contingent on clearing a pre-employment drug test. Cox does not currently test for marijuana before employment in this position; possession, use, or impairment from drugs illegal under federal or state law during work hours, on company property, or in company vehicles is prohibited. Applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

• High school diploma or equivalent.
• At least 2 years of related experience in the auction/automobile industry or at the Department of Motor Vehicles.
• Valid driver's license and safe driving record.
• Effective communication skills.
• Good problem-solving and organizational skills.
• Basic computer software skills.
• Vision abilities including close, distance, and depth perception.
• Clear a pre-employment drug test.
• Current authorization to work in the United States without current or future sponsorship.

Nice To Haves

• Notary seals and stamps.

Responsibilities

• Process and reassign titles for vehicles sold by the auction.
• Examine vehicle titles for accuracy and conformity to specified requirements.
• Verify that titles are acceptable in the state in which they are filed.
• Confirm title VIN numbers, odometer readings, lien releases, and the absence of alterations.
• Determine title-document negotiability and assess documents for potential fraud.
• Report title discrepancies and resolve titling issues with customers, dealers, and regulatory agencies.
• Work with a manager or supervisor to negotiate a price adjustment between buyer and seller for title problems when necessary.
• Maintain knowledge of current DMV laws and regulations and interpret state titling regulations for vehicles being processed.
• Receive and route telephone calls courteously and efficiently to the appropriate personnel or department.
• Process sale-day transactions using AS400 and provide customer service.
• Run outstanding-title reports, review them, and contact sellers regarding outstanding titles.
• Issue gate passes for no-sale vehicles and purchases.
• Assist with sale-day balancing activities.
• Run 15-day outstanding-title reports for consignment vehicles sold without a title, match invoices against reports, and contact sellers to obtain titles.
• Record title status in the system.
• Assist with title and check audits.
• Follow safety and health procedures, model safe behaviors, and actively participate in Safety Excellence activities.
• Perform other duties as assigned by management.

Benefits

• At least 16 hours of paid time off every month.
• Seven paid holidays per calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteer time, military leave, and parental leave.
• Potential benefits may include medical, dental, and vision insurance; 401(k) retirement planning; sick leave; parental leave; and flexible vacation/wellness days or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED