Title Services Clerk - Vehicle Services

State of Colorado • Denver, CO

7d • Remote

About The Position

The Title Services Clerk works in the Vehicle Services Section of the Colorado Department of Revenue’s Division of Motor Vehicles. The section ensures compliance with Colorado laws governing vehicle titling and registration and provides guidance and training to authorized agents, the public, and other entities involved in title and registration processes. This customer-service-oriented role handles questions and requests from counties and the public, conducts research, and performs accurate data entry and record maintenance. Remote staff must provide and maintain a suitable home office or other remote work location, internet access, and a secure Wi-Fi connection. Remote employees may be required to report to a facility for business needs, meetings, or internet outages; the same performance, productivity, and policy requirements apply to remote work as to office work.

Requirements

• Two years of relevant experience in general clerical and/or call center work, or a combination of related education and relevant experience equal to two years.
• Colorado residency when submitting the application.
• Applicants must be legally eligible to work in the United States; the Department uses E-Verify and does not provide employment-based visa sponsorship.
• Final candidates must successfully complete a background investigation and reference check.
• Employees must file required Colorado Individual Income Tax returns and pay tax obligations, and must undergo a pre-employment tax-record evaluation.
• If required to operate a state-owned vehicle, employees must maintain a safe driving record and valid driver license.

Nice To Haves

• Experience handling sensitive, confidential information.
• Career progression in a general clerical and/or customer service position.

Responsibilities

• Provide guidance to counties and the public on title and registration questions by phone or written correspondence.
• Research and provide copies of documents to government entities, companies, and members of the public.
• Audit documents and ensure they are complete and accurate.
• Review, identify, comment on, and appropriately modify motor vehicle records in DRIVES.
• Analyze motor vehicle records to identify and resolve errors, and recommend appropriate actions based on individual customer situations.

Benefits

• PERA retirement benefits, including the PERA Defined Benefit Plan and PERA Defined Contribution Plan, plus 401K and 457 plans.
• Medical, dental, and vision insurance coverage.
• Automatic short-term and optional long-term disability coverage.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSAs).
• FMLA job protection and State of Colorado Paid Family Medical Leave (PFML).
• 11 paid holidays annually and accrued annual and sick leave.
• Discounts on services and products through the State of Colorado's Work-Life Employment Discount Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed