Title Clerk

Thompson Buick GMC Cadillac•Raleigh, NC

15h

About The Position

Thompson Buick GMC is seeking a Title Clerk/Accounts Payable Representative to support dealership title processing and accounting activities. The role prepares and processes tag and title paperwork for new, used, and wholesale vehicle transactions; submits legal transfer documents to the DMV and county courthouse; monitors receivables; reconciles selected accounts; and completes month-end accounting reports. The position also supports customer satisfaction, communicates with customers, vendors, salespeople, financial institutions, and coworkers, and backs up other office roles as needed. Additional duties may be assigned by management.

Requirements

High school diploma or equivalent.
1–3 years of accounts payable or general accounting experience at an auto dealership.
Highly organized, with eagerness to improve and willingness to take initiative.
Computer literacy and quality writing and grammar skills.
Ability to handle multiple tasks easily.
Ability to provide quality customer service and work with all levels of employees.
Clean driving record and valid driver's license.

Nice To Haves

Automotive experience preferred.
Experience with Reynolds and Reynolds and basic working knowledge of automotive accounting preferred.

Responsibilities

Prepare tag and title documents and submit legal transfer documents to the DMV.
Process tag and title applications for new and used vehicle deals, complete title work for vehicles sold, and send paperwork to the appropriate county courthouse.
Ensure funds have been received and personal checks have cleared before submitting title work.
Resolve county and state document problems and rejections promptly.
Process wholesale deals and monitor wholesale receivables.
Reconcile selected accounts and schedules monthly before month-end and complete end-of-month accounting reports.
Assist with annual reviews and audits.
Report new vehicle sales to GM and process and collect GM sales incentives.
Respond to tag and title inquiries from customers and salespeople, and maintain copies of checks for tag and title fees.
Prepare trade-in vehicle jackets and ensure they include required title, lien release, registration or power of attorney, and odometer statement documents.
Contact financial institutions for payoff amounts on trade-in vehicles with liens, promptly send payoffs, obtain lien releases, and maintain a log of payoff mailing dates.
Maintain the Title Log report and review missing documents with the Office Manager, placing them on the sales hot sheet.
Act as receptionist backup and back up office positions during vacations, illness, or peak workload periods.
Provide coworkers, managers, sales staff, service advisors, vendors, factories, and customers with needed information promptly and accurately.
Represent the dealership to customers and vendors in a friendly manner and help maintain a high level of customer satisfaction.
Work cooperatively and courteously to support efficient transaction processing and a positive work environment.
Follow company safety policies and practices and immediately report accidents to a manager or supervisor.
Perform other duties as assigned by management.