Title Clerk

ACV • Longview, TX

5d • $14 - $16

About The Position

The Title Clerk processes vehicle titles according to state DMV guidelines in a timely and accurate manner to support a high level of customer satisfaction. The role handles titles received from dealerships, banks, and credit unions, responds to customer inquiries through in-person, email, fax, and telephone channels, and resolves title-related issues such as odometer discrepancies and power-of-attorney matters. The position also requires maintaining professionalism and confidentiality, completing responses to all calls and inquiries by the close of the day, and assisting other departments as needed.

Requirements

• High school diploma or GED.
• 1–2 years of experience in titles, the automotive industry, or a related field.
• Proven experience with Microsoft Office or GSuite.
• Effective communication and interpersonal skills.
• Problem-solving skills.
• Detail orientation and time-management skills.
• Technical aptitude.
• Proven multitasking abilities.

Nice To Haves

• Titles or automotive experience preferred.

Responsibilities

• Accurately process incoming titles daily from dealerships, banks, and credit unions.
• Answer customer inquiries or concerns in person, by email, fax, or telephone in a professional manner.
• Troubleshoot and resolve title-specific issues, including odometer discrepancies and power-of-attorney matters.
• Maintain a professional, calm manner when negotiating with difficult or upset customers.
• Maintain a high level of confidentiality.
• Ensure all phone calls and inquiries have been answered by the close of the day.
• Assist other departments as needed or assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life/AD&D, legal/ID protection, accident, and critical illness insurance.
• Paid time off, including at least three paid sick days or leave in accordance with applicable state or local law, six paid company holidays, two floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other legally required paid leave.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• Company 401(k) retirement plan.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED