Title Clerk

CITY ENTERPRISES LLC•Eads, TN

About The Position

The Title Clerk is primarily responsible for accurately and efficiently processing vehicle titles. The role verifies title information, maintains knowledge of current vehicle-title laws and regulations, and works with customers, dealers, and regulatory agencies to resolve title issues. The position performs standard procedures under general supervision, uses established processes and some independent judgment to complete assignments, and refers unusual problems to a supervisor. It has no supervisory or budget responsibilities.

Requirements

High school diploma or GED.
Previous title experience in a dealership environment.
Basic computer skills.
Ability to read and interpret documents such as sales agreements and tax and title documents.
Good general communication skills.
Moderate interpersonal and communication skills to ensure customer requests or needs are met.
Ability to acknowledge and clarify customer inquiries, requests, or complaints so needs can be identified, documented, and addressed.
Accuracy, mathematical aptitude, self-motivation, and ability to prioritize tasks and organize a schedule.
Cheerful demeanor, good interpersonal skills, and professionalism.

Responsibilities

Process and reassign vehicle titles.
Examine vehicle titles for accuracy and conformity with specified requirements.
Verify that titles are acceptable in the state where they are filed.
Confirm the accuracy of title VINs and odometer readings, verify lien releases, and check for alterations.
Determine title-document negotiability and assess documents for potential fraud.
Report title discrepancies.
Resolve title issues by interacting with customers, dealers, and regulatory agencies.
Work with a manager or supervisor to negotiate a price adjustment between buyer and seller when necessary to address a title problem.
Maintain knowledge of current DMV laws and regulations concerning vehicle titles and interpret titling regulations for each state where vehicles are processed.
Receive and route telephone calls courteously and efficiently to the appropriate personnel or department.
Run outstanding-title reports, review them, and contact sellers about outstanding titles.
Follow safety and health procedures, model safety-related behaviors, and participate in safety activities aligned with Safety Excellence.
Perform other duties as assigned by management.